Patient Experience Analytics Specialist

Moffitt Cancer Center; Tampa (FL); On-site; USD 79,000 - 120,000; Full time

Job summary

Moffitt Cancer Center in Tampa seeks a Patient Experience Analyst to develop analytic strategies and to trend patient experience quality across the enterprise. You will analyze patient satisfaction data with statistical methods and design dashboards that provide leaders with actionable insights for service improvements.

The role requires strong experience in data analysis, reporting, and visualization, plus proficiency in SQL/SAS/R/Python and Excel.

Qualifications

• Minimum of seven years experience with advanced data analysis, modeling, report development, quality assurance and/or business analysis, documentation management, research statistics, or data-quality.
• Master's degree with five years of relevant advanced data and/or business analysis experience may be considered in lieu of a Bachelor's degree and seven years of advanced data and business analysis experience listed above.
• Experience with methodologies for data analysis and reporting, and proficiency in SQL, SAS, R, Python, VBA or other related software.
• Experience with BI and Data Visualization tools; advanced knowledge of Excel; report/dashboard design and visualization techniques.

Responsibilities

• Develop analytic strategies to assess and trend the quality of the patient experience.
• Perform advanced data analysis of patient satisfaction data using statistical and data management software.
• Plan and design reports and dashboards that provide enterprise leaders with key data to measure and improve the patient experience.

Skills

SQL

SAS

R

Python

VBA

Excel

BI tools

Data visualization

Statistical modeling

Reporting

Education

Master's degree

Bachelor's degree

Job description

Moffitt Cancer Center in Tampa seeks a Patient Experience Analyst to develop analytic strategies and to trend patient experience quality across the enterprise. You will analyze patient satisfaction data with statistical methods and design dashboards that provide leaders with actionable insights for service improvements.

The role requires strong experience in data analysis, reporting, and visualization, plus proficiency in SQL/SAS/R/Python and Excel.