Patient Experience Ambassador - Hospital Concierge

Compass Group, North America; Florida; Sur place; USD 55 104 000 - 60 614 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Commuter Benefits

Pet Insurance

Retirement Plan

Identity Theft Protection

Résumé du poste

Morrison Healthcare, a Compass Healthcare company, is hiring for a full-time Patient Ambassador at UF Health Spanish Plaines Hospital, Lady Lake, FL. You will serve as the primary representative of the Patient Experience Team for your unit, conducting patient interviews and new admission visits.

The role requires prior customer service experience and a working knowledge of office procedures. The position offers $20.00 per hour and a comprehensive benefits package for full-time staff, with

Qualifications

• Previous customer service experience is required.
• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Responsabilités

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.

Connaissances

Customer service

Office procedures

Budgeting

Description du poste

Morrison Healthcare, a Compass Healthcare company, is hiring for a full-time Patient Ambassador at UF Health Spanish Plaines Hospital, Lady Lake, FL. You will serve as the primary representative of the Patient Experience Team for your unit, conducting patient interviews and new admission visits.

The role requires prior customer service experience and a working knowledge of office procedures. The position offers $20.00 per hour and a comprehensive benefits package for full-time staff, with