Patient Experience Advocate (PRN)

Novant Health; Salisbury (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Novant Health is seeking a Guest Services Representative (PRN) at Novant Health Rowan Medical Center to provide compassionate, patient-centered service across day, night, and weekend shifts. The role emphasizes greeting and guiding patients, coordinating with care teams, and maintaining a welcoming, safe environment throughout the patient journey.

The position requires a high school diploma or GED and preferably 1–2 years of healthcare or customer service experience, with a valid driver''s

Qualifications

• Minimum high school diploma or GED required.
• One to two years of healthcare or customer service experience preferred.
• Valid state driver''s license required for valet or related duties.

Responsibilities

• Greet, assist, and support patients and families with empathy and professionalism.
• Coordinate with clinical and support teams to ensure smooth patient flow and communication.
• Perform clerical and administrative duties to support hospital operations.
• Maintain a welcoming environment and provide service recovery as needed.
• Assist guests with rights and needs, serving as a trusted partner between guests and the hospital.

Skills

Customer service

De-escalation

Microsoft Office

Typing skills

Time management

Team player

Education

High School Diploma or GED

Tools

Notary public

Job description

Novant Health is seeking a Guest Services Representative (PRN) at Novant Health Rowan Medical Center to provide compassionate, patient-centered service across day, night, and weekend shifts. The role emphasizes greeting and guiding patients, coordinating with care teams, and maintaining a welcoming, safe environment throughout the patient journey.

The position requires a high school diploma or GED and preferably 1–2 years of healthcare or customer service experience, with a valid driver''s