Patient Experience Advocate

Yale New Haven Health; New Haven (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Yale-New Haven Health is seeking a Patient Relations Specialist to interpret patient rights, resolve complaints, and partner with leadership to improve service. The role requires collaborating with hospital staff, maintaining documentation, and supporting patient satisfaction initiatives.

The ideal candidate holds a Bachelor's degree in Human Services or related field, at least 3 years in patient advocacy or customer service in healthcare, and strong communication and problem-solving skills.

Qualifications

• Bachelor's degree required in Human Services, Social Work, Nursing, Psychology, or a related field.
• Minimum of 3 years of experience in patient advocacy, conflict resolution, or customer service at a healthcare facility or related service industry.
• Excellent interpersonal and communication skills; ability to handle sensitive issues with minimal supervision.

Responsibilities

• Interprets patient rights for patients, families, and staff and ensures adherence to CMS guidelines.
• Responds to complaints and grievances and conducts timely follow-ups with hospital staff.
• Collaborates with leadership to identify process improvements and implement service recovery initiatives.

Skills

Patient advocacy

Conflict resolution

Communication

Education

Bachelor's degree

Master's degree preferred

Job description

Yale-New Haven Health is seeking a Patient Relations Specialist to interpret patient rights, resolve complaints, and partner with leadership to improve service. The role requires collaborating with hospital staff, maintaining documentation, and supporting patient satisfaction initiatives.

The ideal candidate holds a Bachelor's degree in Human Services or related field, at least 3 years in patient advocacy or customer service in healthcare, and strong communication and problem-solving skills.