Patient Experience Advocate & Data Specialist

Ivinson-Memorial-Hospital; Laramie (WY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

403(b) retirement plan matching

Life insurance

Long-term disability

Education reimbursement

Free certification courses

Wellness discounts

Job summary

Ivinson Memorial Hospital in Laramie, WY is seeking a dedicated Patient Experience Advocate to monitor, document, and resolve patient complaints while promoting a patient-centered culture across departments.

You will partner with the PI Coach and Quality Department, analyze patient feedback, coordinate survey reporting, and help implement best-practice processes to improve care quality and the patient experience. Bachelor’s degree and healthcare experience preferred.

Qualifications

• Excellent customer service skills, including friendly personality, tact, patience, empathy and a helpful, professional attitude both in person and on the telephone.
• Ability to effectively communicate with staff, managers and the public verbally and in writing.
• Excellent organization and time management, ability to establish priorities.
• Strong problem solving skills.
• Ability to work without immediate supervision.
• Ability to learn new computer software programs.
• Ability to recognize and protect confidential information.

Responsibilities

• Serves as the primary Patient Advocate for IMH, monitoring, documenting, investigating, and coordinating timely resolution of patient complaints and grievances.
• Promotes a patient-centered culture by advocating for patients and families and identifying opportunities to improve communication, service, and the overall patient experience.
• Partners with the PI Coach on patient experience initiatives and reporting; mentors and develops competency in patient experience improvements.
• Lears and maintains proficiency in inpatient experience reporting, including running and distributing patient survey reports to department leaders.
• Monitors patient experience data and supports improvement initiatives based on feedback and survey results.
• Coordinates hospital-wide patient experience initiatives and tracks action items.
• Serves as a liaison between patients, families, departments, and leadership to facilitate communication and timely resolution of issues.
• Maintains documentation and trends of complaints and feedback for leadership.

Education

Bachelor's degree

Tools

Excel

Databases

Job description

Ivinson Memorial Hospital in Laramie, WY is seeking a dedicated Patient Experience Advocate to monitor, document, and resolve patient complaints while promoting a patient-centered culture across departments.

You will partner with the PI Coach and Quality Department, analyze patient feedback, coordinate survey reporting, and help implement best-practice processes to improve care quality and the patient experience. Bachelor’s degree and healthcare experience preferred.