Patient Experience Advocate

Indiana University Health; Bloomington (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Indiana University Health is seeking a Patient Family Liaison for Bloomington Hospital to serve as a trusted advocate for patients and families. The role involves proactive rounding, addressing concerns, and partnering with clinical leaders to ensure patients feel heard, supported, and valued.

The position is on-site, with regular daytime hours, supporting a collaborative Patient Experience Team. You will engage across inpatient units and hospital leadership to improve the patient experience,

Qualifications

• Bachelor's Degree preferred.
• 3-5 Years of Experience.
• Experience involving extensive patient/public contact and crisis resolution required.

Responsibilities

• Facilitates positive patient experience for all patients and visitors within the facility.
• Works collaboratively with the facility Patient Relations Consultant, facility Leadership, and front-line team members to proactively assess and address issues identified by patients or families including experience and comfort needs, factors that influence health equity, or care coordination.
• Actively partners with patient and families to communicate with the healthcare team to ensure that all patient and family concerns are addressed in accordance with the IU Health values.
• Ensures documentation reflects actions taken to meet patients’ care and experience concerns, and that patient concerns are proactively triaged and elevated when necessary.

Skills

Patient relations

Crisis resolution

Communication

Collaboration

Documentation

Education

Bachelor's degree preferred

3-5 years experience

Job description

Indiana University Health is seeking a Patient Family Liaison for Bloomington Hospital to serve as a trusted advocate for patients and families. The role involves proactive rounding, addressing concerns, and partnering with clinical leaders to ensure patients feel heard, supported, and valued.

The position is on-site, with regular daytime hours, supporting a collaborative Patient Experience Team. You will engage across inpatient units and hospital leadership to improve the patient experience,