Patient Enrollment & Care Support Specialist

El Proyecto Del Barrio; Baldwin Park (CA); On-site; USD 50,000 - 69,000; Full time

Job summary

El Proyecto Del Barrio in Baldwin Park, CA, is seeking a full-time Outreach/Enrollment Assistant to help enroll patients in Medi-Cal, MHLA, CHDP, Covered California and related programs. The role supports patient communications, paperwork, and coordination with the care team.

Qualifications include a high school diploma (or equivalent) and 1–2 years of related experience; bilingual English/Spanish and certifications like CAA or Medical Assistant preferred.

Qualifications

• Knowledge of customer service best practices.
• High level of professionalism, customer service, and interpersonal skills.
• Knowledge of staffing support.
• Strong computer skills in Microsoft Office.
• Ability to communicate in an articulate, professional manner while maintaining a necessary degree of confidentiality.
• Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.
• Ability to work in culturally and racially diverse populations and in lower socio-economic conditions.
• Ability to pleasantly and effectively represent the organization.

Responsibilities

• Provide essential membership services to enrolled patients.
• Recruit new patients, completing necessary paperwork for enrollments.
• Support ongoing patient communications and follow-up.
• Support the healthcare team to enhance customer service.
• Ensure compliance with regulatory requirements and organizational standards.
• Perform other duties as assigned.

Skills

Customer service

Professionalism

Interpersonal skills

Communication

Education

High school diploma or equivalent

1-2 years related experience

Tools

Microsoft Office

Job description

El Proyecto Del Barrio in Baldwin Park, CA, is seeking a full-time Outreach/Enrollment Assistant to help enroll patients in Medi-Cal, MHLA, CHDP, Covered California and related programs. The role supports patient communications, paperwork, and coordination with the care team.

Qualifications include a high school diploma (or equivalent) and 1–2 years of related experience; bilingual English/Spanish and certifications like CAA or Medical Assistant preferred.