Patient Service Representative (Winnetka)

El Proyecto Del Barrio; Los Angeles (CA); On-site; USD 68,329,000 - 81,967,000; Full time

Job summary

El Proyecto Del Barrio in Panorama City, CA is seeking a Medical Assistant Enrollment Counselor to help qualified patients enroll in health programs such as Medi-Cal, HMOs, MHLA, CHDP, and Covered California.

The role involves enrolling patients, outreach, data entry, scheduling, and coordinating with clinical staff; bilingual English/Spanish preferred; weekend events possible; travel between Panorama City and Winnetka.

Qualifications

• High school diploma or equivalent; experience preferred.
• 1–2 years of related experience.
• Medical Assistant Certificate required.

Responsibilities

• Provide member services to enrolled patients.
• Recruit new patients and complete enrollment paperwork.
• Support patient communications and follow-up.
• Assist outreach and track participation metrics.
• Ensure regulatory compliance and reporting.

Skills

Customer service

Professionalism

Interpersonal skills

Microsoft Office

Confidentiality

Multitasking

Public speaking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Details

Job Location: Panorama Suite 101 - Panorama City, CA 91402

Position Type: Full Time

Salary Range: $23.84 - $28.61 Hourly

Medical Assistant diploma / certification highly preferred. Experience with health screenings is a plus!

Some weekends may be required for outreach events (full-time schedule expected 40 hours per week).

Bilingual: English and Spanish highly preferred.

Must be comfortable working with underserved populations.

Travel may be required between Panorama City and Winnetka clinic locations.

JOB SUMMARY

This position will assist in enrolling qualified patients in various health programs, including Medi-Cal, HMOs, Medi-Medi, My Health LA (MHLA), Child Health and Disability Prevention Program (CHDP), Primary Care Physician (PCP), Covered CA, and Cal Kids.

ESSENTIAL RESPONSIBILITIES

• Provide essential membership services to enrolled patients.
• Recruit new patients, completing necessary paperwork for enrollments.
• Support ongoing patient communications and follow-up.
• Support the healthcare team to enhance customer service.
• Ensure compliance with regulatory requirements and organizational standards.
• Conduct outreach to patients by phone, in-person, or through community events to connect patients with appropriate healthcare services.
• Track outreach metrics, prepare reports, and recommend improvements to increase patient participation and service utilization.
• Assist with health screenings and patient education, within scope of practice and organizational policy.
• Perform other duties as assigned.

KNOWLEDGE / SKILLS / ABILITIES

• Knowledge of customer service best practices.
• High level of professionalism, customer service, and interpersonal skills.
• Knowledge of staffing support.
• Strong computer skills in Microsoft Office.
• Ability to communicate in an articulate, professional manner while maintaining a necessary degree of confidentiality.
• Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.
• Ability to work in culturally and racially diverse populations and in lower socio-economic conditions.
• Ability to pleasantly and effectively represent the organization.
• Ability to conduct presentations, tabling at events, and speaking with individuals or groups in community settings.

QUALIFICATIONSEDUCATION / EXPERIENCE

• High school diploma or equivalent OR a combination of education and related work a combination of education and related work experience preferred.
• 1 to 2 years of related experience.

CERTIFICATIONS / LICENSURE / LANGUAGE

• Medical Assistant Certificate.
• Certified Enrollment Counselor (CEC), or Certified Outreach Worker preferred.
• Must provide proof of required vaccinations by federal, state, and local funding sources.
• Bilingual (English/Spanish) preferred.
• BLS/CPR certification preferred.
• Employees driving personal vehicles for El Proyecto business must provide El Proyecto proof of a valid driving license, and auto liability insurance.
• El Proyecto will reimburse employees for their mileage at the current rate set by the Internal Revenue Service. To receive mileage reimbursement, the employee must log their mileage and submit the mileage expense report to their Appropriate Administrator.

PHYSICAL REQUIREMENTS

• Walking, talking, sitting, bending, stooping, and lifting up to 10 pounds; hand and wrist dexterity to utilize a computer.

- AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER -