Patient Engagement Specialist — Shape Recovery & Support

Appone; Louisville (KY); On-site; USD 22,000 - 25,000; Full time

Job summary

Oak Grove Recovery is seeking a Patient Engagement Specialist to be the main daily contact for patients in early recovery, creating a safe, structured environment. You will lead non-clinical activities, monitor movement, resolve conflicts, and support daily operations.

Ideal candidates are calm under pressure, value structure, and are committed to supporting recovery while helping patients participate in 12-step meetings and community events.

Qualifications

• High School Diploma, GED, or equivalent experience.
• Minimum 1 year of experience working with behavioral health or substance use populations strongly preferred.
• Valid, unrestricted driver's license with a clean record (minimum 3 years preferred).
• Demonstrated ability to remain calm and professional in high-stress or crisis situations.
• Ability to de-escalate interpersonal conflict and set consistent boundaries.
• Physically able to intervene in emergency situations, including lifting or running if necessary.
• Crisis intervention training strongly preferred.
• Strong interpersonal skills with the ability to gain patient trust and foster respect.
• Passion for recovery and commitment to a drug-free lifestyle.
• Authorization to work in the United States required.

Responsibilities

• Serve as the main daily point of support and accountability for patients in treatment.
• Monitor patient movement and enforce program rules and safety standards.
• Lead non-therapy enrichment activities including light fitness, guided meditation, and peer-led discussion groups.
• Facilitate or supervise trips to off-campus 12-step meetings and community events.
• Support and monitor communal areas, including the courtyard and meal rooms.
• Mediate and de-escalate patient conflicts using calm, professional communication.
• Assist with minor cleaning duties and promote a respectful, orderly facility environment.
• Drive patients to meetings or events as needed.
• Document observations and communicate with clinical or leadership staff as needed.
• Model professionalism, accountability, and emotional composure at all times.
• Participate in team meetings, training, and ongoing development.

Skills

Interpersonal skills

Conflict de-escalation

Calm under pressure

Education

High School Diploma, GED, or equivalent experience

Job description

Oak Grove Recovery is seeking a Patient Engagement Specialist to be the main daily contact for patients in early recovery, creating a safe, structured environment. You will lead non-clinical activities, monitor movement, resolve conflicts, and support daily operations.

Ideal candidates are calm under pressure, value structure, and are committed to supporting recovery while helping patients participate in 12-step meetings and community events.