Patient Engagement Specialist

Appone; Louisville (KY); On-site; USD 22,000 - 25,000; Full time

Job summary

Oak Grove Recovery is seeking a Patient Engagement Specialist to be the main daily contact for patients in early recovery, creating a safe, structured environment. You will lead non-clinical activities, monitor movement, resolve conflicts, and support daily operations.

Ideal candidates are calm under pressure, value structure, and are committed to supporting recovery while helping patients participate in 12-step meetings and community events.

Qualifications

• High School Diploma, GED, or equivalent experience.
• Minimum 1 year of experience working with behavioral health or substance use populations strongly preferred.
• Valid, unrestricted driver's license with a clean record (minimum 3 years preferred).
• Demonstrated ability to remain calm and professional in high-stress or crisis situations.
• Ability to de-escalate interpersonal conflict and set consistent boundaries.
• Physically able to intervene in emergency situations, including lifting or running if necessary.
• Crisis intervention training strongly preferred.
• Strong interpersonal skills with the ability to gain patient trust and foster respect.
• Passion for recovery and commitment to a drug-free lifestyle.
• Authorization to work in the United States required.

Responsibilities

• Serve as the main daily point of support and accountability for patients in treatment.
• Monitor patient movement and enforce program rules and safety standards.
• Lead non-therapy enrichment activities including light fitness, guided meditation, and peer-led discussion groups.
• Facilitate or supervise trips to off-campus 12-step meetings and community events.
• Support and monitor communal areas, including the courtyard and meal rooms.
• Mediate and de-escalate patient conflicts using calm, professional communication.
• Assist with minor cleaning duties and promote a respectful, orderly facility environment.
• Drive patients to meetings or events as needed.
• Document observations and communicate with clinical or leadership staff as needed.
• Model professionalism, accountability, and emotional composure at all times.
• Participate in team meetings, training, and ongoing development.

Skills

Interpersonal skills

Conflict de-escalation

Calm under pressure

Education

High School Diploma, GED, or equivalent experience

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Schedules:

• Friday - Monday 3pm-11pm

Compensation:

• $16-$18 Hourly

We're looking for someone who is excited to join our passionate, authentic, and courageous team. We're uncompromising in the pursuit of excellence: our core values are more than just words on a page - we live and breathe them. To work at our company is to make a promise to help our patients achieve their wildest dreams.

Our company operates residential treatment programs for individuals with substance use disorder. We seek not merely to restore sobriety, but to transform our patients' lives. We believe treatment should be local, individualized, holistic, and relational. We're growing rapidly and looking for the right people to grow with us.

Summary

The Patient Engagement Specialist (PES) is the main staff point of contact for patients in early recovery, helping to create a safe, structured, and supportive treatment environment. The PES leads non-clinical group activities, monitors patient movement, resolves interpersonal conflicts, and supports daily operations. Ideal candidates are calm under pressure, value structure and consistency, and are deeply committed to supporting recovery.

Responsibilities

• Serve as a primary point of daily support and accountability for patients in treatment
• Monitor patient movement and enforce program rules and safety standards
• Lead non-therapy enrichment activities including light fitness, guided meditation, and peer-led discussion groups
• Facilitate or supervise trips to off-campus 12-step meetings and community events
• Support and monitor communal areas, including the courtyard and meal rooms
• Mediate and de-escalate patient conflicts using calm, professional communication
• Assist with minor cleaning duties and promote a respectful, orderly facility environment
• Drive patients to meetings or events as needed (in the absence of a designated driver)
• Document observations and communicate with clinical or leadership staff as needed
• Model professionalism, accountability, and emotional composure at all times
• Participate in team meetings, training, and ongoing development

Qualifications

• High School Diploma, GED, or equivalent experience
• Minimum 1 year of experience working with behavioral health or substance use populations strongly preferred
• Valid, unrestricted driver's license with a clean record (minimum 3 years preferred)
• Demonstrated ability to remain calm and professional in high-stress or crisis situations
• Ability to de-escalate interpersonal conflict and set consistent boundaries
• Physically able to intervene in emergency situations, including lifting or running if necessary
• Crisis intervention training strongly preferred
• Strong interpersonal skills with the ability to gain patient trust and foster respect
• Passion for recovery and commitment to a drug-free lifestyle
• Authorization to work in the United States required

We respect the time and energy it takes to apply for the next step on your career path, so we will make every effort to contact you quickly after receiving your application. Thank you for your consideration and interest in working with us.

Position Requirements

• Full-Time/Part-Time Full-Time
• Shift Various Shifts
• Position Patient Engagement Specialist
• Division Cedar Grove Recovery
• Number of Openings 1
• Exempt/Non-Exempt Non-Exempt
• Hiring Manager(s) Melissa Price
• Location SDF1

About the Organization

Healing with Dignity, Recovery with Purpose.

Oak Grove Recovery proudly serves the Columbus, Ohio, community by providing compassionate, judgment-free addiction treatment. Our dedicated team is available 24/7 to support each individual on their healing journey, offering care rooted in dignity, purpose, and unwavering respect.

This position is currently accepting applications.