Patient Engagement Specialist Remote Northeast or Florida preference

RightMove Health; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A digital health startup is seeking a Patient Engagement Specialist who will be responsible for connecting eligible members with virtual musculoskeletal care. This role involves outreach, education, and scheduling evaluations, serving as the first point of contact for patients. Candidates should have 1–3 years of experience in healthcare customer service and strong communication skills. The ideal applicant is adaptable and patient-focused, excited to contribute to a growing organization.

Qualifications

• 1–3 years of experience in healthcare customer service or call center environments.
• Strong verbal communication skills and comfort with phone-based outreach.
• Ability to explain healthcare services clearly.

Responsibilities

• Conduct outbound phone outreach to eligible members.
• Educate patients on available care options.
• Verify eligibility and schedule initial evaluations.

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Education

High school diploma or GED

Associate degree preferred

Tools

CRM systems

Scheduling tools

Job description

Abou t RightMove Health

RightMove, powered by the Hospital for Special Surgery (HSS), is a fast-growing digital health startup delivering best-in-class musculoskeletal (MSK) care through a value-based, virtual model. Backed by the #1 orthopedic hospital in the world, RightMove combines world-class physical therapists, proven clinical expertise, and modern technology to improve outcomes and reduce unnecessary healthcare costs.

Role Overview

The Patient Engagement Specialist is a frontline role responsible for connecting eligible members and referred patients to RightMove's virtual MSK care. This role serves as the first point of contact for patients and will support outreach, education, eligibility verification, and scheduling of initial clinical evaluations.

As an early-stage startup, we are looking for someone who is adaptable, patient-focused, and excited to help build and refine processes while delivering excellent patient experience.

Key Responsibilities

• Conduct outbound phone outreach to eligible members and referred patients
• Answer inbound calls and respond to patient questions about RightMove services
• Educate patients on available care options and next steps
• Verify eligibility and schedule initial evaluations
• Accurately document all patient interactions in CRM systems
• Escalate or route complex issues to appropriate internal teams
• Identify opportunities to improve workflows, outreach effectiveness, and patient experience

Day-to-Day

• Make outbound calls to introduce RightMove services
• Support referred patients through onboarding and scheduling
• Provide real-time patient support via inbound calls
• Maintain accurate, compliant documentation
• Operate in accordance with HIPAA and all applicable compliance requirements

Qualifications

Required:

• High school diploma or GED (associate degree preferred)
• 1–3 years of experience in healthcare customer service, patient engagement, scheduling, or call center environments
• Strong verbal communication skills and comfort with phone-based outreach
• Ability to explain healthcare services clearly and compassionately
• Experience using CRM, scheduling, or documentation tools
• Strong organization, attention to detail, and ability to multitask

Preferred:

• Experience in telehealth, digital health, MSK care, or physical therapy
• Familiarity with insurance eligibility and benefit navigation
• Bilingual (Spanish/English) a plus

What Success Looks Like

• Patients feel informed, supported, and confident in starting care
• High conversion from outreach to scheduled evaluations
• Accurate documentation and compliant workflows
• Willingness to adapt, solve problems, and grow with a fast-moving startup