Patient Engagement Specialist II

Millennium Physician Group; Austin (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

401(k) with Employer Match

Paid Time Off

Employee Discounts

Job summary

Millennium Physician Group in Austin, TX, is seeking an onsite Patient Engagement Specialist II. You will be the first contact for patients, handling up to 75 inbound calls daily, scheduling appointments, and guiding them through portals and EMR systems. The role emphasizes empathy, accuracy, and strong communication in a busy practice.

The position pays $18–$19 per hour with standard onsite hours; full‑time, in‑office environment supporting a patient‑focused care model across multiple locations.

Qualifications

• Required 1 year of customer service experience (healthcare strongly preferred)
• Strong multitasking ability in a fast‑paced, high‑call‑volume environment
• Excellent verbal and written communication
• Dependability and punctuality
• Ability to type 40–50 WPM
• A genuine desire to help patients
• Preferred Healthcare call center or medical office experience
• Experience with EMR systems
• At least 1 year of healthcare experience

Responsibilities

• Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy
• Schedule appointments, transfer calls, and create detailed messages for clinical teams
• Research patient inquiries including medical record status and general questions
• Triage patient concerns to determine urgency and next steps
• Manage provider schedules, including reschedules and cancellations
• Process website appointment requests and custom forms
• Assist patients with portal/website/EMR troubleshooting
• Support staff with website or portal questions
• Work in a large, high‑volume office with 25 providers
• This is not a front‑facing role — it is 100% call‑center‑based patient support.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Dependability

Typing 40–50 WPM

Healthcare call center

EMR experience

Healthcare experience

Tools

EMR systems

Job description

Job Description Summary

Patient Engagement Specialist II Onsite | Austin, TX | $18–$19/hr Be the Voice Patients Trust If you have strong customer service experience, especially in a healthcare call center and you thrive in a fast‑paced, high‑volume environment, this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families, and your work directly shapes their care experience. For 35+ years, our independent, physician‑owned practice has delivered relationship‑driven care across five locations. Our team believes healthcare can be better more personal, more accessible, and more compassionate. If you feel the same, we’d love to meet you.

How will you make an impact & Requirements

Patient Engagement Specialist II Onsite | Austin, TX | $18–$19/hr Be the Voice Patients Trust If you have strong customer service experience — especially in a healthcare call center and you thrive in a fast‑paced, high‑volume environment, this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families, and your work directly shapes their care experience. For 35+ years, our independent, physician‑owned practice has delivered relationship‑driven care across five locations. Our team believes healthcare can be better more personal, more accessible, and more compassionate. If you feel the same, we’d love to meet you.

Position Details

Onsite only — not a remote role.

Location: 5625 Eiger Road, Suite 200, Austin, TX 78735

Schedule Options: Monday–Friday 8:00 AM–5:00 PM Monday–Friday 7:00 AM–4:00 PM Saturdays: 1–2 per month (7:45 AM-1:00 PM )

Compensation: $18–$19 per hour

What You’ll Do

• Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy
• Schedule appointments, transfer calls, and create detailed messages for clinical teams
• Research patient inquiries including medical record status and general questions
• Triage patient concerns to determine urgency and next steps
• Manage provider schedules, including reschedules and cancellations
• Process website appointment requests and custom forms
• Assist patients with portal/website/EMR troubleshooting
• Support staff with website or portal questions
• Work in a large, high‑volume office with 25 providers
• This is not a front‑facing role — it is 100% call‑center‑based patient support.

What You Bring

• Required 1 year of customer service experience (healthcare strongly preferred)
• Strong multitasking ability in a fast‑paced, high‑call‑volume environment
• Excellent verbal and written communication
• Dependability and punctuality
• Ability to type 40–50 WPM
• A genuine desire to help patients
• Preferred Healthcare call center or medical office experience
• Experience with EMR systems
• At least 1 year of healthcare experience

Why You’ll Love Working Here

Health, Dental, and Supplemental Benefits

• 401(k) with Employer Match
• Paid Time Off
• Employee Discounts

A supportive, mission‑driven team that values your work.

Compensation Range

$20.00 to $30.00 The anticipated base salary range represents the Company's good‑faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.

About Mosaic Health

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans.