Patient Engagement Specialist (100% Remote)

Vori Health; Nashville (TN); À distance; USD 29 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Equity Options

Health & Wellness

401(k)

PTO

Fully Remote

Professional Development

Parental Leave

EAP

Résumé du poste

Vori Health is hiring a Patient Engagement Specialist. This fully remote role focuses on enrolling and engaging members in musculoskeletal care, coordinating with customer service, marketing, and operations to support patients’ care journeys.

Candidates should have 2–5 years in healthcare client success or related roles, with strong Zendesk/Excel skills, and a member-first mindset to drive exceptional customer experiences.

Qualifications

• 2-5 years in healthcare client success or a patient-facing role
• Experience exceeding targets in enrollment or sales roles
• Strong customer service and communication skills
• Ability to build rapport and empathetic relationships with members
• Experience using Zendesk or similar CRM system
• Proficient in Microsoft Office, especially Excel
• Work authorization for United States or Canada (if applicable)
• Bilingual in Spanish and English is a plus

Responsabilités

• Reach out to 50-75 eligible members daily to inform them about Vori Health services
• Respond to inbound inquiries via phone or email from marketing/outreach campaigns
• Build strong, trusting relationships with members using active listening and empathy
• Explain benefits of Vori Health programs to members and support networks
• Convert prospective patients to active Vori members
• Provide inbound telephonic support and triage to Care Teams
• Complete enrollment surveys and obtain member consent
• Participate in coaching and apply feedback to meet quality/productivity goals
• Follow policies, escalation pathways, and documentation standards
• Complete training on Vori Health systems and tools

Connaissances

Customer service

Active listening

Empathy

Consultative selling

Microsoft Excel

Outils

Zendesk

Microsoft Excel

Description du poste

Job Category: Operations

Requisition Number: PATIE001162

• Posted : October 6, 2026
• Full-Time
• Remote
• Rate : $25 USD per hour

Locations

Showing 1 location

• Travel Required : No

Description

Who We Are:

Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.

As a Patient Engagement Specialist, you will be on the frontlines serving members diagnosed with musculoskeletal and orthopedic pain and injury as an advocate who informs new patients about how Vori Health can support them in their care journey as a covered benefit from their health plan or employer. You will be working closely with the customer service, marketing, operations, and growth teams to help enroll and engage new eligible patients and schedule care.

Enrollment is the first member-facing step in this journey, offering you the first opportunity to demonstrate our program’s value to potential members. In this role you will spend a significant portion of your time completing outbound and inbound phone conversations and interactions with members to enroll them in the Vori Health program. These members will either have asked to be contacted for help getting enrolled or will have been identified through their health insurance as people who have an existing condition that would benefit from our services. In addition, you will listen to needs, surface goals and priorities, and assist our clinical team by helping them understand the needs of the members we enroll and serve. You will help us improve Vori Health’s offerings by communicating the feedback from members and providers back to our marketing and leadership teams. This role is fully remote.

What You’ll Do:

Essential Functions:

Reach out to at least 50-75 eligible members daily to inform them of Vori Health’s services and share ways we can support them in their musculoskeletal and orthopedic care journey.

Respond to inbound inquiries, either via phone or email in response to various marketing/outreach campaigns.

Build strong, trusting relationships with members, using active listening and empathy to understand their individual needs.

Be able to explain the benefits of Vori Health’s program and services in such a way that both members and support networks (i.e., family members) understand how we can help them.

Effectively and efficiently convert prospective patients to active Vori member/patients.

Provide inbound telephonic support for our members and be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination, as needed.

Obtain consent from members, conduct enrollment surveys, and identify and escal…

Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goals

Be comfortable with and correctly follow Vori Health Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards

Complete training and stay up to speed on Vori Health systems, tools, technology, partners, and expectations

Supervisory Responsibilities:

N/A

Perform other projects and duties as assigned

Who You Are:

Required:

2-5 years’ experience in any of the following:

A role focused on Healthcare client success, preferably in a patient facing or care delivery role such as patient care technician, dietician tech or LPN;

As a high performing enrollment advisor (or associate position) significantly exceeding target

Any highly consultative sales role

Experience using Zendesk or a similar customer management platform

Proficient in Microsoft Office Suite, specifically Excel

Knowledge of best-in-class customer service practices

Proven record of accomplishment in providing exceptional customer experiences

A member-first approach: You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives. Strong ability to demonstrate empathy, build relationships, discover patients’ needs, and present our program convincingly in a phone call

Expertise and passion: Deep experience in and passion for service-oriented roles in relevant fields that require persuasive communication skills.

Organized: You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.

Effective listener and communicator: You always start with listening, and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues. Highly collaborative, with excellent communication skills (verbal & written).

Comfort with ambiguity: Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course. Growth minded, adaptable, ready to stretch your comfort zone.

A desire to navigate new technologies: We are a tech-enabled healthcare company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.

Identify priorities and take action: You know how to identify and prioritize a member's needs and do what it takes to ensure that urgent and important needs are addressed immediately. Demonstrate entrepreneurial spirit, identifying and collaborating to solve complex problems, and drive continuous improvement efforts.

Nice-to-Have:

Bilingual (Written and Spoken) in Spanish and English

Work authorization/security clearance requirements:

Authorized or able to provide required documents to work in United States or Canada.

Physical Requirements/Work Environment:

Remote work environment.

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.

Specific vision abilities required by this job include close vision requirements due to computer work.

Company Benefits

At Vori Health, we believe in fostering a supportive and rewarding work environment for our team members. We offer a comprehensive benefits package designed to support your overall well-being, growth, and work-life balance:

• Competitive Salary: We offer competitive pay based on experience, skillset and the value you bring to the team.
• Equity Options: As part of our commitment to long-term success, we offer equity options, giving you the opportunity to share in the growth of the company.
• Health & Wellness: Our health benefits include medical, dental, and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally.
• Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
• Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to recharge and maintain a healthy work-life balance.
• Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
• Professional Development: We encourage continuous learning and growth with access to training resources and Professional Development stipend for further education.
• Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family.
• Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs.

We’re committed to creating a workplace where you can grow, succeed, and achieve your best. Come join our team and enjoy the benefits of a company that values its team members we call Vorriors!

EEO Statement:

Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.