Patient Engagement Specialist - Central Team (Remote)

Author Health

Medford (MA)

On-site

USD 22,730 - 32,373

Full time

14 days+

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Benefits offered by this job

401k with company match

Comprehensive benefits package

Generous paid vacation and sick leave

Performance-based bonuses

Job summary

A mental health care organization in Medford seeks a Patient Engagement Specialist to drive outreach efforts and support patient care. In this entry-level role, candidates will leverage their customer service experience and strong communication skills to engage with potential patients, all while working remotely. Comprehensive benefits, a 401k plan, and a supportive workplace culture await the right individual.

Qualifications

2+ years of experience in customer service/sales, with cold outreach experience preferred.
2+ years in healthcare outreach, community engagement, or related fields.
Strong ability to initiate conversations and build connections.

Responsibilities

Conduct high-volume outreach to educate potential patients about health services.
Organize and prioritize workload to meet outreach and enrollment goals.
Work collaboratively with care teams for seamless support.

Skills

Customer service

Cold outreach

Critical thinking

Time management

Tech proficiency

Tools

G-Suite

Video conferencing platforms

Job description

Patient Engagement Specialist role at Author Health

Base pay range

$20.00/hr - $20.00/hr

At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.

We don’t just treat symptoms. We treat people – fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap‑around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.

At Author, inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too.

If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact in people’s lives, we’d love to meet you. Let’s build the future of mental health care together!

Responsibilities

Responsible for high-volume outreach aimed at growing our program, documenting member interactions thoroughly, and providing seamless handoffs to our clinical team.
Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments.
Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals.
Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately.
Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support.
Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective.
Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment.

Qualifications

2+ years of experience in customer service/sales, with cold outreach experience preferred.
2+ years of experience in healthcare outreach, community engagement, or related fields.
Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs.
Experience in healthcare, social services, or mental health services, with an understanding of seniors’ needs and challenges.
Proficiency in critical thinking, time management, and multitasking.
Able to work independently and able to meet weekly outreach goal successfully.
Basic proficiency in G‑Suite, and video conferencing platforms.
Excitement for working in an innovative, fast‑paced startup environment.
Adherence to HIPAA regulations and confidentiality.
Strong tech proficiency and comfort using technology in daily work.

Benefits

Retirement savings plan (401k) with up to 3.5% company match.
Low cost comprehensive benefits package for employee and dependents (Medical/Dental/Vision/STD/Life Insurance).
Generous paid vacation and sick leave.
9 paid holidays throughout the year with 2 additional flex holidays, 11 in total.
Performance‑based bonuses.
And much more!

Author Health is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.

We are committed to providing an inclusive and accessible experience for all applicants. If you require any accommodations at any stage of the process, please let us know.

The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Author Health will consider for employment qualified applicants with arrest and conviction records.

Seniority level