Patient Engagement Specialist

VieMed Healthcare; Jackson (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare services company in Tennessee is seeking a Patient Engagement Specialist for a full-time position. The role emphasizes enhancing the patient experience by ensuring compliance and timely contact through the company's patient management software. Ideal candidates will have customer service experience, a high school diploma, and strong communication skills. Working hours are Monday to Friday, 8:00 a.m. to 5:00 p.m. This entry-level role provides opportunities for professional growth within the healthcare field.

Qualifications

• Customer service experience required.
• Relevant healthcare or medical billing experience preferred.
• Excellent communication skills, both written and oral.

Responsibilities

• Achieve operational, financial, and cultural performance results.
• Ensure patients are enrolled timely in programs.
• Develop and maintain working knowledge of products and services.

Skills

Customer Service

Excellent communication skills

Education

High school diploma or equivalent

Job description

Join to apply for the Patient Engagement Specialist role at VieMed Healthcare

Essential Duties and Responsibilities

• Achieve operational, financial, and cultural performance results as defined by the Company
• Positively contribute to the overall patient experience with a focus on PAP patient usage compliance and accessories replenishment
• Develop an acumen for populating reports in the Company’s patient management software to monitor and contact patients, encouraging usage and replenishment
• Create a favorable experience for every patient, retaining them as long‑term and/or repeat customers
• Encourage high levels of equipment usage compliance through Patient Management Software reports
• Grow the Company patient base through utilization of patient management software reports
• Ensure patients are enrolled timely in programs that monitor equipment usage, benefit, and progress at home
• Utilize existing patient management software to directly contact patients, including resupply calling, to secure successful outcomes
• Reduce or eliminate patient complaints, particularly those resulting from CROP processes, and communicate complaints to the Manager of Patient Engagement
• Obtain strong and measurable consistency in patient equipment utilization, related interactions and education, and replenishment of accessories
• Build strong relationships with peers and supervisors to collaboratively achieve desired outcomes
• Develop and maintain working knowledge of products and services offered by the Company
• Maintain professional, polite, and respectful interactions with employees, patients/customers, referral sources, and vendors
• Perform other duties as assigned by management

Qualifications

• High school diploma or equivalent
• Customer Service experience required
• Relevant healthcare or medical billing experience preferred
• May be required to obtain additional training, licenses or certifications, depending on job assignments
• Excellent communication skills, both written and oral

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Seniority level: Entry level. Employment type: Full‑time. Job function: Other. Industries: Hospitals and Health Care.