Patient Engagement & Sales Specialist

Convatec; Minnesota; On-site; USD 42,000 - 52,000; Full time

Job summary

Convatec is seeking a me+ CARE specialist in Minnesota to drive interest, generate sales, and support customers through phone and digital campaigns. You will engage consumers, tailor information, and help improve quality of life with Convatec products.

The role emphasizes a consultative, empathetic approach and meeting revenue goals. As part of the me+ team, you will share consumer insights with peers and the marketing team while handling inquiries, providing solutions, and ensuring a positive

Qualifications

• 1+ years of sales/customer service experience.
• Proven call center and/or tele-sales background.
• Ability to work with inbound/outbound campaigns and structured processes.

Responsibilities

• Execute high volume outbound and inbound calls to follow up on leads.
• Foster interest in Convatec products and identify customer needs.
• Provide solutions and support to positively impact the consumer experience.
• Plan and prioritize activities to meet revenue targets.
• Develop product knowledge and share insights with marketing.
• Maintain accurate customer profiles and post-call notes.
• Collaborate with team members and participate in coaching.

Skills

Call center experience

Inbound/outbound campaigns

Structured conversations

Empathy and patience

Excellent communication

Team player

Sales-driven

Healthcare customer service

Education

High School Diploma/GED

Associates or Bachelor's degree (preferred)

Tools

CRM software

Database management

Job description

Convatec is seeking a me+ CARE specialist in Minnesota to drive interest, generate sales, and support customers through phone and digital campaigns. You will engage consumers, tailor information, and help improve quality of life with Convatec products.

The role emphasizes a consultative, empathetic approach and meeting revenue goals. As part of the me+ team, you will share consumer insights with peers and the marketing team while handling inquiries, providing solutions, and ensuring a positive