Patient Engagement Manager

Ultragenyx; Novato (CA); On-site; USD 111,000 - 137,100; Full time

Benefits offered by this job

Generous vacation time

Volunteer days

Employee stock purchase plans

Fitness reimbursement

Tuition sponsorship

Professional development plans

Job summary

Ultragenyx in Novato, California is searching for a Patient Engagement Manager who will manage patient access to therapy while educating them on reimbursement options. The ideal candidate will have at least 5 years of case management experience and strong problem-solving skills. This full-time remote position includes significant interaction with patients, healthcare providers, and insurance companies. A salary range of $111,000 to $137,100 is offered, along with generous benefits including vacation time and professional development opportunities.

Qualifications

• 5 years of prior case management experience preferred.
• Ability to travel 20%.
• Ability to handle sensitive information.

Responsibilities

• Manage all steps required to gain access to therapy.
• Educate patients/families on reimbursement options.
• Act as a liaison with medical offices.

Skills

Case management experience

Complex reimbursement communication

Problem-solving

Strong emotional resilience

Verbal and written communication skills

Ability to multitask

Education

BA/BS in life sciences or communications

Job description

Be a hero for our rare disease patients. At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine by challenging the status quo, creating new models that advance the field, making innovative medicines at fair prices, and collaborating to reach patients in the most meaningful ways.

Position Summary

The Patient Engagement Manager is responsible for listening to and counseling patients and medical professionals, interpreting their specific needs and providing friendly, professional, and well‑informed answers. This position will work with patients, physician offices, partners, and insurance companies to case manage all steps required to gain access to therapy.

Work Model

Remote: Officially documented as working full‑time from home, with travel to Ultragenyx's offices or other locations on occasion as needed.

Responsibilities

• Works closely with patients/families to case manage all steps required to gain access to therapy.
• Educates patients/families on reimbursement options.
• Acts as a liaison with medical offices.
• Works with specialty pharmacy and insurance companies to obtain reimbursement requirements information.
• Performs benefit investigations with insurance companies as required.
• Maintains case history for all assigned patients in the CRM system.
• Provides back‑up coverage for other Patient Engagement Managers (PEMs).
• Travels to required meetings and medical offices as necessary.

Requirements

• 5 years of prior case management experience preferred.
• Ability to travel 20%.
• Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals preferred.
• Ability to problem‑solve complex reimbursement scenarios and recommend solutions.
• BA/BS in the life sciences or communications preferred.
• Ability to maintain composure and remain professional during difficult patient or medical calls.
• Individual must possess and portray strong emotional resilience.
• Ability to multitask, problem‑solve and work independently.
• Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills.
• Ability to handle sensitive information.

Pay Range

Typical annual salary range for this full‑time position: $111,000 USD – $137,100 USD. This position is also eligible for annual bonus and equity incentives.

Benefits

• Generous vacation time and public holidays observed by the company.
• Volunteer days.
• Long‑term incentive and employee stock purchase plans or equivalent offerings.
• Employee wellbeing benefits.
• Fitness reimbursement.
• Tuition sponsorship.
• Professional development plans.
• Benefits vary by region and country.

Equal Opportunity Employer

Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition at [e-mail].

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.