Patient Access Manager II - Central

Xeris Pharmaceuticals Inc; Town of Texas (WI); Hybrid; USD 104,000 - 166,000; Full time

Benefits offered by this job

Equity / long-term incentive awards

Quarterly commissions (Field Sales)

Annual bonus

Comprehensive benefits package

Paid time off

Health, vision and dental insurance

401(k) retirement benefits

Job summary

Xeris Pharmaceuticals Inc. seeks a Patient Access Manager II - Neurology (Central) to navigate payer policies, secure prior authorizations, and educate patients and caregivers.

This non-sales, field-based role works with patients, prescribers, and advocacy groups to identify and resolve access barriers and support treatment initiation and ongoing therapy. The role emphasizes cross-functional collaboration, regulatory awareness, and guidance to junior PAMs, with travel up to 10% and remote work

Qualifications

• BS/BA or four-year degree; advanced degree preferred.
• 5+ years in healthcare/biotech with at least 3 years in field reimbursement.
• Experience working with patients and caregivers; rare disease a plus.
• Strong understanding of insurance products and reimbursement processes.
• Cross-functional collaboration across teams and external partners.
• Familiarity with biotech regulatory environment (HIPAA, FDA guidance).

Responsibilities

• Assist patients in gaining access to therapy through insurance navigation and prior authorizations.
• Educate patients and families on payer policies and documentation required for coverage.
• Assess individual patient needs including payer plans and local healthcare context.
• Develop solutions and connect families to resources including charitable organizations.
• Collaborate with internal teams and external stakeholders to resolve access barriers.

Skills

Patient interaction

Insurance navigation

Payer policy knowledge

Cross-functional leadership

Rare disease case management

Regulatory awareness

Education

Bachelor's degree or higher

Advanced degree preferred

Job description

Job Purpose

Job Description: The Patient Access Manager (PAM) II - Neurology (Central) is a non-sales regional, field-based position that will work directly with patients, families, and their provider(s) to address barriers, through information and education, to patient starting on therapy and staying on therapy, if appropriate. This role demonstrates superior customer facing skills working directly with multiple external and internal stakeholders including patients, prescribers, and advocacy groups. The PAM II is a subject matter expert in navigating insurance coverage and assisting in securing reimbursement through prior authorizations and appeals. The PAM II will also provide patient education, disease state and product education as well as general support for the patients and their caregivers. This role will appropriately interact and engage internal and external with teams but will serve as the point person responsible for identifying and resolving issues impacting treatment initiation and ongoing therapy. This position will also serve as the primary source for all regional patient advocacy activities. The PAM II will leverage his/her overall business acumen, therapeutic area knowledge, and patient access expertise to provide developmental guidance to their Patient Access Manager I colleagues.

Essential Job Functions

• Upon confirming a valid consent, meet and work closely with patients/families to work through the steps required to gain access to therapy (insurance navigation, understanding of payer policy and preprocedure for prior authorization, denial appeals, disease and product education, site of care logistics, and other support services).
• Provide education and information through the prior authorization/appeal processes and coordinate the delivery of appropriate documentation to achieve and maintain coverage.
• Complete a comprehensive assessment of the individual needs of the patient. This assessment will include understanding the individual’s payer policies, plan designs, including Medicaid coverage if applicable, as well as the healthcare system local to the patient.
• Develop and offer solutions to the family, when necessary, that may also include communication of alternative insurance options and how families can best connect to available resources including charitable organizations such as PAF and NORD.
• Appropriately interact with and engage internal teams including commercial and medical and external teams including patients and/or their caregivers; payers; specialty pharmacy, physician offices, charitable organizations and patient advocacy organizations.
• Serve as the point person responsible for identifying and resolving issues impacting treatment initiation and ongoing therapy.
• Provide support for the caregivers and collaborate with them in a way that allows for forward progress.
• Be knowledgeable of any changes in the payer access environment to identify issues that may impact access and communicate information appropriately to colleagues.
• Facilitate rare disease network/relationships through local advocacy groups, rare disease related events, and attending national conferences.
• Support organizing and participating in patient-to-patient meetings and programs.
• Maintains up-to-date knowledge on product resources available to support patients/caregivers at the regional level and applies this knowledge in a way that supports patient care.
• Offers subject matter expertise on trends, compliance, and other disciplines that impact the Patient Access role to help elevate the overall performance of the Patient Access team.
• Coaches and mentors new members of the team.

Skills and Qualifications

• BS/BA or relevant four-year degree. Advanced degree preferred.
• Minimum of 5 years’ total business experience in the healthcare or biotech industry with at least 3 years’ field-based experience in account management, sales, or field reimbursement.
• Experience working directly with patients and caregivers and in rare disease experience a plus.
• A deep understanding of insurance products and medication reimbursement process with a successful track record in field reimbursement, clinical education or in pharmaceutical sales/management of products that required significant payer and reimbursement involvement.
• Seasoned, mature pharmaceutical/biotech professional with a comprehensive understanding of field / patient reimbursement, charitable funding, non-profit organizations.
• Experience leading cross functionally and influencing without authority.
• Case management experience in rare disease a plus including experience dedicated to assisting patients/caregivers.
• Must be familiar with relevant legal and regulatory environment in biotech industry such as the Food Drug and Cosmetic Act, Anti-Kickback Statute, HIPAA and other patient privacy guidance and regulations.

Competencies

• Written and Verbal Communications.
• Problem Solving.
• Presentation skills.
• Teamwork & Collaboration.
• Customer Service focus.
• Teamwork & Collaboration.
• Adaptability.
• Professionalism.

Working Conditions

Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel. Ability to Travel up to 10%. #LI-REMOTE

Job Posting

Direct Employers Posting: Houston, TX; Chicago, IL

Salary

The anticipated base salary range for this position is $103,500 - $165,600. We are committed to offering competitive compensation. Starting pay is determined based on a variety of factors, including the role, job-related knowledge, skills, experience, education, internal equity, market data, and the location of the role, where applicable.

Benefits

Employees are eligible for equity or long-term incentive awards, where applicable. Field Sales role employees are eligible for a quarterly commission structure. Non-Sales role employees are eligible for an annual bonus. The Company also offers a comprehensive benefits package that includes additional elements such as paid time off benefits, various health, vision, and dental insurance options, 401(k) retirement benefits and more for eligible employees. Details about these and other offerings will be provided at the time a conditional offer of employment is made. Candidates are always welcome to inquire about our compensation and benefits package during the interview process. Individuals hired as temporary employees, interns, and preceptors are not eligible for commissions, bonuses, and/or long-term incentive or equity awards. Eligibility for other benefits will be based on plan documents.

Accessibility & Reasonable Accommodations

If, because of a medical condition or disability, you require a reasonable accommodation or assistance to complete any part of the application process, please send an e-mail to [e-mail] and identify the type of accommodation or assistance you are requesting. Please include the job requisition number in your message. Please note if your request is not for this stated purpose, you will not receive a response to your email. Do not include any medical or health information in this email.

E-Verify Participation

Xeris participates in E-Verify. E-Verify Participation Poster EEO is the Law EEO is the Law EEO is the Law Supplement EEO is the Law Supplement Pay Transparency Nondiscrimination Provision Pay Transparency Nondiscrimination Provision.

Equal Employment Opportunity

Xeris Pharmaceuticals, Inc. (the “Company”) is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. All qualified candidates are given equal opportunity and the Company’s employment selection decisions are based solely on job-related factors.