Field Access Manager, Rare Tumor (Northeast)

EMD Serono, Inc.; Boston (MA); On-site; USD 143,000 - 243,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement contributions

Other perquisites

Job summary

EMD Serono, Inc. is seeking a Field Access Manager for Rare Tumor to drive patient and provider access to therapies across the assigned region.

You will lead reimbursement, education, and patient assistance initiatives to ensure timely treatment and a positive patient experience. Reporting to the Director, Field Access, Rare Tumor, you will collaborate with sales, marketing, and medical affairs, travel 40-60% including overnights, and ensure adherence to HIPAA and company policy while optimizing

Qualifications

• Bachelor's degree in business, sciences, or related fields, or 15 years of job-related experience.
• 8+ years in the pharmaceutical industry, sales, market access.
• Minimum 2 years field access/reimbursement or 2 years of rare tumor field market access/sales experience.
• Knowledge of private payer, Medicare, and Medicaid systems.
• Strong analytical skills and ability to interpret data and improve patient/customer experiences.
• Strong communication, presentation, and interpersonal skills.
• Ability to travel 40-60%, including overnight stays.

Responsibilities

• Reimbursement Support: Help providers navigate reimbursement and patient access for Rare Tumor products, including prior authorizations, appeals, and denials.
• Education and Training: Conduct training sessions for providers and staff on HUB services, reimbursement processes, coding, and billing practices.
• Patient Assistance: Support patients in understanding insurance benefits and accessing patient assistance programs.
• Stakeholder Collaboration: Coordinate with internal and external stakeholders to optimize patient access and support reimbursement strategies.
• Compliance: Ensure activities comply with policies and regulations.
• Data Analysis: Monitor reimbursement trends and provide insights to improve access.
• Field Visits: Regularly visit offices to provide hands-on support and build relationships.
• Patient Access Leadership: Develop and present tactical plans to leadership for access opportunities.
• Strategy and Execution: Assist with projects to streamline and improve patient access.

Skills

Analytical skills

Communication skills

Interpersonal skills

Travel ability

Education

Bachelor's degree in business, sciences, or related fields

Job description

Work Your Magic with us! Start your next chapter and join EMD Serono.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role

As the Field Access Manager, Rare Tumor for the assigned region, you will play a crucial role in facilitating patient and healthcare provider access to transformative therapies. Reporting to the Director, Field Access, Rare Tumor, you will be an essential part of the Field Access team, focusing on enhancing patient experiences with EMD Serono’s (EMDS) products and services. Your impact will be significant serving as a key front-line representative dedicated to ensuring seamless patient access and delivering an outstanding customer experience for the EMDS Rare Tumor products. As a subject matter expert, your efforts will ensure timely treatment, unobstructed coverage, and proper distribution, which are vital for both patients and healthcare operations. You will collaborate with internal and external stakeholders to optimize patient access and educate healthcare providers across community, institutional, and academic settings.

Key Responsibilities

• Reimbursement Support: Assist healthcare providers in navigating the reimbursement landscape and patient access for Rare Tumor products, including prior authorizations, appeals, and denials. Provide personalized issue resolution for these processes.
• Education and Training: Conduct training sessions for healthcare providers and office staff on HUB services, reimbursement processes, coding, and billing practices related to Rare Tumor products. Educate providers on payer challenges and claims submission.
• Patient Assistance: Support patients in understanding their insurance benefits and accessing patient assistance programs for Rare Tumor products. Ensure a positive experience for healthcare providers and patients through collaboration.
• Stakeholder Collaboration: Collaborate with internal and external stakeholders, including sales, marketing, and medical affairs, to optimize patient access and support Rare Tumor reimbursement strategies. Serve as the liaison to the HUB and specialty pharmacies to address therapy challenges.
• Compliance: Ensure all activities comply with company policies, industry regulations, and legal requirements.
• Data Analysis: Monitor and analyze reimbursement trends and issues for Rare Tumor products, providing insights and recommendations to improve access to the therapy.
• Field Visits: Regularly visit healthcare provider offices to offer hands‑on support and build strong relationships. Liaise with specialty pharmacies, SP Liaison, and internal teams to resolve access barriers and elevate issues as needed.
• Patient Access Leadership: Lead the evaluation and implementation of patient access opportunities within your geographic area to ensure alignment with overall access goals. Develop and present tactical plans to internal leadership stakeholders to share insights and gain feedback.
• Strategy and Execution: Support the Program Strategy and Management team and collaborate with Market Access/Value and Access partners by assisting with projects and initiatives that streamline and improve patient access for Rare Tumor products.

Who You Are

Minimum Qualifications

• Bachelor's degree in business, Sciences, or related fields, or 15 years of job‑related experience.
• 8+ years in the pharmaceutical industry, sales, market access.
• Minimum 2 years field access/reimbursement or 2 years of rare tumor field market access/sales experience
• Knowledge of private payer, Medicare, and Medicaid systems.
• Strong analytical skills and ability to interpret data and improve patient/customer experiences.
• Strong communication, presentation, and interpersonal skills.
• Ability to travel 40-60%, including overnight stays.

Preferred Qualifications

• 5+ years in specialty account management or managed care.
• Technical knowledge of drug coverage policies and healthcare payment methods.
• Proven results in resolving access challenges.
• Understanding of HIPAA and compliance in reimbursement roles.
• Experience in Rare Disease, Rare Tumor or similar fields.
• Reside within 90 minutes of a major airport in the territory.
• Ability to communicate openly and share information to foster trust while encouraging constructive debate, making informed decisions, and ensuring shared commitment to outcomes.
• Demonstrated willingness to take risks and stand up for what is right while prioritizing the needs and experiences of customers and patients in all decisions.
• Commitment to setting and reaching ambitious goals and setting high standards while acting in the best interest of the company and taking initiative to drive results.
• Uphold ethical standards and being honest in all interactions.
• Ability to streamlining processes to focus on what matters and creates impact and acting quickly to adapt to changes.
• Demonstrated ability to embrace new ideas, challenge the status quo, and seek innovative solutions while valuing diverse perspectives and treating others with respect and dignity.

Location

Assigned region includes the northeast and is subject to change based on evolving business needs. The company reserves the right to modify, realign, expand, or reduce territory boundaries and customer assignments at any time to support business priorities.

Pay Range for this position: $143,100 - $242,500

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

Equal Employment Opportunity

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.