Patient Engagement & Front Desk Specialist II

denova collaborative health; Phoenix (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

3% company match retirement plan

Disability insurance

PTO and holidays

Job summary

Denova Collaborative Health in the Greater Phoenix area seeks a friendly Medical Front Office Associate to serve as the first contact for patients. You will welcome, check in, schedule, and assist with pre-visit forms, insurance data, and payments in person or via phone. On-site schedule is Mon, Tue, Thu, Fri 8am–5pm and Wed 9am–6pm.

GED/HS diploma required; Medical Assistant certification preferred. Proficiency with EMR, billing portals, and strong communication skills are essential; bilingual

Qualifications

• GED or HS diploma required.
• Medical Assistant certification or related health field degree preferred.
• Minimum six months in customer service or medical front office preferred.

Responsibilities

• Welcome, schedule, and check in patients with excellent service.
• Answer and return calls promptly and schedule appointments.
• Ensure patient forms and data are uploaded into EMR.
• Collect co-pays and other payments; manage documentation.
• Meet department metrics for outreach and scheduling; assist with reports.
• Demonstrate empathy in patient interactions.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

EMR proficiency

Bilingual

Education

GED or High School Diploma

Medical Assistant certification or related degree

Tools

EMR systems

Billing software

Insurance portals

Job description

Denova Collaborative Health in the Greater Phoenix area seeks a friendly Medical Front Office Associate to serve as the first contact for patients. You will welcome, check in, schedule, and assist with pre-visit forms, insurance data, and payments in person or via phone. On-site schedule is Mon, Tue, Thu, Fri 8am–5pm and Wed 9am–6pm.

GED/HS diploma required; Medical Assistant certification preferred. Proficiency with EMR, billing portals, and strong communication skills are essential; bilingual