Patient Engagement Associate

Atlas Oncology Partners; Memphis (TN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Competitive pay

Paid time off

Job summary

Atlas Oncology Partners in Memphis is seeking a Patient Engagement Associate to serve as the first voice for prospective patients, guiding enrollment and scheduling. You will support care coordination and handle inbound calls as needed.

The role emphasizes compassionate communication and teamwork in a startup environment, with flexibility to pivot as priorities shift, and a bilingual Spanish ability is a plus.

Qualifications

• Minimum of one year of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Experience in a centralized contact center with high outbound volume is preferred.
• CRM familiarity and documentation skills are important.
• Excellent communication and teamwork skills are essential.
• Bilingual Spanish is strongly preferred.

Responsibilities

• Utilize telephonic outreach to contact patients and caregivers, explain Atlas services, and support enrollment into the Atlas program.
• Effectively communicate Atlas services and address patient or caregiver concerns.
• Represent Atlas professionally to patients, caregivers, and oncology partners.
• Coordinate with the local outreach team for outreach to engaged and non-engaged patients.
• Leverage reports and dashboards to prioritize telephonic outreach to prospective patients.
• Meet or exceed engagement targets on a monthly basis.
• Provide inbound call support for the clinic and route calls as needed.
• Assist with referral routing and medical record-related tasks.

Skills

Healthcare experience

Care coordination

Customer service

CRM familiarity

Bilingual Spanish

Communication skills

Organization skills

Enrollment support

Education

High school diploma or equivalent

Tools

CRM platform

Job description

Role: Patient Engagement Associate

Company: Atlas Oncology Partners

Location: Memphis; Hybrid (pending graduation from onboarding and performance)

Position Type: Full-Time

About Us

Atlas is built for oncologists by oncologists. We provide practices with the staff, contracts, and tools they need to deliver whole-person care to their cancer patients. Our value-based approach to care delivery aligns incentives, offering patients better outcomes, payors guaranteed reduction in medical expense, and provider partners greater financial independence.

Role Description

As a Patient Engagement Associate at Atlas Oncology Partners, you may be the first voice many patients hear. Through telephonic outreach to prospective patients, families, and caregivers, you will guide them through enrollment and get them scheduled with Atlas. You will also support care coordination and support inbound calls as needed.

Above all, you’re passionate about being a true partner to people living with cancer through every step of their care journey. You understand that a cancer diagnosis can be overwhelming, and you believe no one should have to navigate it alone. That belief shapes how you approach every conversation. Because Atlas is a startup, you are comfortable with change and ready to pivot quickly when priorities shift.

Responsibilities include, but are not limited to, the following:

• Utilize telephonic outreach and engagement strategies to contact patients and caregivers, explain Atlas services, and support enrollment into the Atlas program.
• Effectively communicate Atlas services and address patient or caregiver concerns.
• Represent Atlas professionally to patients, caregivers, and oncology partners.
• Coordinate with the local outreach team to support telephonic outreach to engaged and non-engaged patients.
• Leverage reports and dashboards to prioritize telephonic outreach to prospective patients.
• Successfully meet and/or exceed engagement monthly targets.
• Provide inbound call support for the clinic as needed, including routing calls to the appropriate team member.
• Support other clinic administrative tasks as assigned, including referral routing and medical record-related tasks.

Reporting: This role will report to the Operations Director

Required Qualifications

• High school diploma or equivalent required.
• Minimum of one year of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment with a high volume of outbound communication preferred.
• Strong aptitude for documentation; prior experience with a CRM platform is a plus.
• Excitement to be part of a tight-knit team with shared accountability for enrollment and strong collaboration skills.
• Strong trust-building and communication skills; ability to effectively communicate Atlas services and address patient or caregiver concerns.
• Impeccable customer service skills; willingness to go above and beyond for patients or caregiver.
• Highly organized and efficient.
• Bilingual Spanish strongly preferred.

Some of the benefits of our comprehensive benefits package include:

• Health, Dental, Vision insurance
• Competitive pay
• Paid vacation, holidays, and sick leave

You will collaborate with like-minded health care professionals who, like you, understand the importance and value of Atlas' high-quality, value-based care model.

Atlas is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally-protected characteristics.

Atlas is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email [e-mail] for assistance. Reasonable accommodation will be determined on a case-by-case basis.