Patient Education & Training Consultant

Tactilemedical; Mobile (AL); Hybrid; USD 3,291,000 - 4,319,000; Full time

Job summary

Tactile Medical is seeking a Patient Education Consultant to educate patients and caregivers on home-use devices, conduct trainings, and explain insurance and financing options. You will perform in-person or telehealth demonstrations, schedule visits, and ensure patients can operate the device as prescribed.

The role requires travel up to 80% and strong communication with diverse patients. Responsibilities include coordinating with territory teams, completing paperwork, and delivering clear,

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 2+ years in a patient facing, education/training and/or highly advanced customer service role.

Responsibilities

• Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session.
• Contact patients within service levels expectations to schedule and complete trainings and demonstrations.
• Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale
• Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed)
• Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
• Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
• Review, complete and submit required paperwork with patient and answer questions
• Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
• Identify, elevate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
• Effectively use translation tools for patients where English is not their first language
• Meet or exceed established performance expectations
• Maintain compliance with all appropriate regulatory requirements including HIPAA
• Travel up to 80% within assigned territory
• Other duties as assigned

Skills

Patient education

Training delivery

Sales & insurance explanation

Communication

Bilingual translation support

Remote work capability

Travel readiness

Documentation & HIPAA compliance

Education

Bachelor’s Degree or equivalent

2+ years patient-facing experience

Job description

Tactile Medical is seeking a Patient Education Consultant to educate patients and caregivers on home-use devices, conduct trainings, and explain insurance and financing options. You will perform in-person or telehealth demonstrations, schedule visits, and ensure patients can operate the device as prescribed.

The role requires travel up to 80% and strong communication with diverse patients. Responsibilities include coordinating with territory teams, completing paperwork, and delivering clear,