Patient Education Program Coordinator - Patient & Family Resource Center

Ohio State University; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off including holidays

State retirement plan or alternative

Job summary

The Patient Education Program Coordinator – Patient and Family Resource Center (PFRC) at Ohio State University’s James Cancer Hospital leads the planning, execution, and evaluation of education programs for patients and families, coordinating PFRC operations and resources to support care.

They collaborate with multidisciplinary teams, apply health literacy and adult learning principles, and ensure programs meet regulatory standards while fostering a welcoming environment.

Qualifications

• Bachelor's Degree in Health Education or related health field.
• 4 years of relevant experience.
• 4-8 years of relevant experience preferred.

Responsibilities

• Plan, organize, implement, and evaluate education programs for patients and families.
• Oversee PFRC operations and coordinate programming and supportive services.
• Serve as consultant and resource for patients, caregivers, nursing staff, and James team.
• Manage volunteers and any staff assigned to PFRC.

Skills

Leadership

Educational program development

Project management

Communication

Collaboration with multidisciplinary团队

Education

Bachelor's Degree in Health Education or related health field

Job description

Job Title: Patient Education Program Coordinator – Patient & Family Resource Center

Department: James | Patient Education

Scope of Position

The Patient Education Program Coordinator- Patient and Family Resource Center (PFRC) in the Arthur G. James Cancer Hospital and Richard G. Solove Research Institute reports to the Associate Director, Patient Education. The person in this position will be responsible for the initiation, planning, execution, and evaluation of consumer health education programs and projects for both ambulatory and inpatient areas. The program coordinator is responsible for the overall operation of the PFRC and coordination of the programing and supportive services offered through the center. This position requires a bachelors degree in nursing, health education, public health, library services, or a related field; master’s degree preferred. Experience in a clinical setting is preferred. Candidates should have experience in patient care, educational program development, progressive leadership, and collaboration with multidisciplinary health care teams. Knowledge of adult learning principles, plain language, health literacy, and project management is required. The successful candidate will demonstrate strong leadership, customer service, communication, relationship-building, and conflict-resolution skills, along with the ability to create a welcoming environment for patients and caregivers from diverse backgrounds.

Position Summary

The Patient Education Program Coordinator – Patient and Family Resource Center (PFRC) plans, organizes, implements, and evaluates education programs and learning activities that help patients and families become informed, active participants in their care. Located on the ground floor of The James Cancer Hospital and Solove Research Institute, the PFRC provides support services for patients and caregivers, including health-related materials, supportive and community resources, computer access, respite spaces, and programming for those receiving care at The James. The Patient Education Program Coordinator directs and coordinates projects while balancing scope, timelines, costs, risks, quality, benefits, and stakeholder expectations. This role oversees key areas of patient, family, and caregiver education related to cancer treatment, prevention, screening, follow-up care, long-term survivorship, and other health needs. The position requires broad knowledge of clinical care, particularly oncology, as well as health education, adult learning principles, and project management. The program coordinator also serves as a consultant and resource for patients, caregivers, nursing staff, and other James team members, and must understand and follow all regulations and standards related to patient education in a hospital setting. This position manages daily PFRC operations and provides cancer-related resource and support consultation. The program coordinator monitors and supports existing programs, develops new program content, and oversees implementation and evaluation of all center services. The role also coordinates the activities of volunteers and any staff assigned to the PFRC. The Patient Education Program coordinator must demonstrate strong leadership, interpersonal, and organizational skills; collaborate effectively with multidisciplinary teams; and work independently when needed. The role requires a relationship-based approach and a strong commitment to meeting the needs of patients, caregivers, and clinical teams.

Minimum Required Qualifications

• Bachelor's Degree in Health Education or other related health field or equivalent combination of education and experience.
• 4 years of relevant experience required.
• 4-8 years of relevant experience preferred.

Additional Information

Location: James Cancer Hospital (0375)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

About Ohio State

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you. Review the Frequently Asked Questions for details on using Workday and submitting your application.

The university is an equal opportunity employer, including veterans and disability.