Patient Education Program Coordinator - Patient & Family Resource Center

The Ohio State University; Columbus (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

The Ohio State University is seeking a Patient Education Program Coordinator for the Patient & Family Resource Center (PFRC) at The James Cancer Hospital. The role plans, organizes, implements, and evaluates education programs to inform and empower patients and families.

Responsibilities include overseeing PFRC operations, coordinating volunteers, developing new content, and collaborating with nursing staff and multidisciplinary teams to align programs with cancer care and survivorship needs.

Qualifications

• Bachelor's Degree in Health Education or related field.
• 4 years of relevant experience required.
• 4-8 years of relevant experience preferred.

Responsibilities

• Manages daily PFRC operations and coordinates activities of volunteers and staff.
• Develops new program content and oversees implementation and evaluation of center services.
• Provides consultation and resource support to patients, caregivers, and clinical teams.
• Coordinates education programs related to cancer treatment, prevention, and survivorship.

Skills

Health-education knowledge

Project management

Communication skills

Education

Bachelor's Degree in Health Education or related field

Job description

Job Title: Patient Education Program Coordinator - Patient & Family Resource Center

Department: James | Patient Education

Scope of Position

The Patient Education Program Coordinator- Patient and Family Resource Center (PFRC) in the Arthur G. James Cancer Hospital and Richard G. Solove Research Institute reports to the Associate Director, Patient Education. The person in this position will be responsible for the initiation, planning, execution, and evaluation of consumer health education programs and projects for both ambulatory and inpatient areas. The program coordinator is responsible for the overall operation of the PFRC and coordination of the programing and supportive services offered through the center.

Position Summary

The Patient Education Program Coordinator – Patient and Family Resource Center (PFRC) plans, organizes, implements, and evaluates education programs and learning activities that help patients and families become informed, active participants in their care. Located on the ground floor of The James Cancer Hospital and Solove Research Institute, the PFRC provides support services for patients and caregivers, including health-related materials, supportive and community resources, computer access, respite spaces, and programming for those receiving care at The James.

The Patient Education Program Coordinator directs and coordinates projects while balancing scope, timelines, costs, risks, quality, benefits, and stakeholder expectations. This role oversees key areas of patient, family, and caregiver education related to cancer treatment, prevention, screening, follow-up care, long-term survivorship, and other health needs. The position requires broad knowledge of clinical care, particularly oncology, as well as health education, adult learning principles, and project management. The program coordinator also serves as a consultant and resource for patients, caregivers, nursing staff, and other James team members, and must understand and follow all regulations and standards related to patient education in a hospital setting.

This position manages daily PFRC operations and provides cancer-related resource and support consultation. The program coordinator monitors and supports existing programs, develops new program content, and oversees implementation and evaluation of all center services. The role also coordinates the activities of volunteers and any staff assigned to the PFRC.

The Patient Education Program coordinator must demonstrate strong leadership, interpersonal, and organizational skills; collaborate effectively with multidisciplinary teams; and work independently when needed. The role requires a relationship-based approach and a strong commitment to meeting the needs of patients, caregivers, and clinical teams.

Minimum Required Qualifications

Bachelor's Degree in Health Education or other related health field or equivalent combination of education and experience.
4 years of relevant experience required.
4-8 years of relevant experience preferred.

Additional Information

Location: James Cancer Hospital (0375)
Position Type: Regular
Scheduled Hours: 40
Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.