Patient Documentation Pro - Hybrid Schedule & Impact

Accessia Health; Chesterfield Court House (VA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Accessia Health in Midlothian, VA, is seeking a Patient Documentation Specialist to review, process, and maintain documentation supporting patient eligibility, payment assistance, and program participation. You will handle secure messaging, live chat, and written correspondence, ensuring timely processing while protecting sensitive information.

The role is hybrid—onsite Tuesday through Thursday and remote Monday and Friday—with cross-training to support other Patient Services functions as

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Strong attention to detail and ability to review information accurately and thoroughly.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Strong organizational and time management skills, including the ability to manage multiple priorities and meet deadlines.
• Effective problem-solving skills and ability to follow established policies and procedures.
• Proficiency with Microsoft Office applications and electronic systems.
• Ability to work independently, collaborate with a team, and adapt to changing priorities and technology.

Responsibilities

• Review and process documentation related to patient eligibility, payment assistance, program participation, and audit requirements.
• Identify missing, incomplete, expired, or inconsistent documentation and initiate outreach to obtain necessary information.
• Respond to secure messages, web-based inquiries, live chat, and other designated electronic communications within established service standards.
• Monitor documentation-related communication queues and ensure timely follow-up and resolution.
• Prepare and distribute correspondence regarding eligibility verification, documentation requests, payment assistance, and program requirements.
• Communicate professionally with patients, providers, authorized representatives, and internal teams regarding documentation and administrative matters.
• Collaborate with Finance, Compliance, Clinical, and Patient Services teams to resolve discrepancies and support accurate processing.
• Maintain accurate records and protect sensitive information in accordance with organizational policies, confidentiality standards, and applicable requirements.
• Identify recurring issues and share opportunities to improve documentation quality and processing efficiency.
• Participate in training, quality assurance activities, and cross-training; provide additional operational support as assigned.

Skills

Communication skills

Attention to detail

Organizational skills

Time management

Problem solving

Independence

Team collaboration

Education

Associate degree

Tools

Microsoft Office

Job description

Accessia Health in Midlothian, VA, is seeking a Patient Documentation Specialist to review, process, and maintain documentation supporting patient eligibility, payment assistance, and program participation. You will handle secure messaging, live chat, and written correspondence, ensuring timely processing while protecting sensitive information.

The role is hybrid—onsite Tuesday through Thursday and remote Monday and Friday—with cross-training to support other Patient Services functions as