Patient Dining & Services Manager II

Sodexo; Allentown (Lehigh County); On-site; USD 65,000 - 84,000; Full time

Job summary

Sodexo is seeking a Patient Services Manager 2 to oversee the Lehigh Valley Hospital – Cedar Crest in Allentown, PA. You will lead frontline teams across patient dining and mailroom services, driving compliance and an exceptional patient experience while balancing scheduling and resources.

The role emphasizes people leadership, performance reviews, and coordination with hospital operations to deliver safe, high-quality service in a complex healthcare environment.

Qualifications

• Experience guiding frontline teams in service-driven environments such as healthcare or hospitality.
• Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
• Background in staff scheduling, onboarding, and day-to-day operational coordination.

Responsibilities

• Oversee mailroom services and patient dining operations to ensure efficient workflows.
• Lead and develop a team of 20–25 associates, including performance evaluations and coaching.
• Ensure regulatory compliance and uphold patient experience, safety, and service standards.

Skills

Frontline leadership

Patient dining workflows

Staff scheduling

Quality monitoring

Education

Associate degree or equivalent

Job description

Sodexo is seeking a Patient Services Manager 2 to oversee the Lehigh Valley Hospital – Cedar Crest in Allentown, PA. You will lead frontline teams across patient dining and mailroom services, driving compliance and an exceptional patient experience while balancing scheduling and resources.

The role emphasizes people leadership, performance reviews, and coordination with hospital operations to deliver safe, high-quality service in a complex healthcare environment.