Patient Dining Experience Leader

Aramark Corporation; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Aramark Healthcare+ is seeking a Patient Services Manager to support the Food & Nutrition Department at Broward Health Coral Springs in Coral Springs, FL. You will develop and execute patient dining solutions, apply healthcare nutrition standards, and support menu implementation while ensuring service quality and regulatory compliance.

The role emphasizes leadership of patient service staff, rounds, safety, sanitation, and strong client relations to meet patient needs and client expectations.

Qualifications

• Two years of patient food service experience required; some management experience preferred.

Responsibilities

• Manages patient food service activities, complying with established standards.
• Leads patient service staff to ensure meals are properly prepared and delivered to patients.
• Conducts rounds on patients/departments.
• Oversees the diet office and the service ambassador program.
• Record safety and sanitation compliance.
• Supervises tray line operation and/or the room service program.
• Leverage Aramark's coaching model to engage and develop team members to their fullest potential.
• Reward and recognize employees.
• Ensure individual and team performance meets objectives and client expectations.
• Plan and lead daily team briefings.
• Ensure safety and sanitation standards in all operations.
• Maintain effective client and customer rapport for mutually beneficial business relationships.
• Identify client needs and communicate operational progress.
• Demonstrate excellent customer service using Aramark's standard service model.
• Assist with the completion and maintenance of financial statements relevant to the department.
• Deliver client and company financial targets.
• Adopt all Aramark processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins.
• Create value through efficient operations, appropriate cost controls, and profit management.
• Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
• Ensure entire team is trained and able to execute.
• Supervise team regarding production, quality, and control.
• Maintain a safe and healthy environment for clients, customers, and employees.
• Comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour.

Skills

Leadership

Customer service

Communication

Team development

Compliance

Financial literacy

Operations management

Job description

Aramark Healthcare+ is seeking a Patient Services Manager to support the Food & Nutrition Department at Broward Health Coral Springs in Coral Springs, FL. You will develop and execute patient dining solutions, apply healthcare nutrition standards, and support menu implementation while ensuring service quality and regulatory compliance.

The role emphasizes leadership of patient service staff, rounds, safety, sanitation, and strong client relations to meet patient needs and client expectations.