Patient Dining Experience Lead

St. Elizabeth HealthCare; Florence (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Retirement match

Tuition reimbursement

Wellness programs

Internal mobility

Job summary

St. Elizabeth Healthcare is hiring a Team Lead Nutrition/Room Service Ambassador for our Florence Nutrition Services Team. This full-time role supports patient meals and coordinates room service operations to ensure service excellence.

You will supervise room service ambassadors, assist patients with meal ordering, and collaborate with the nursing team to meet dietary needs and maintain high-quality nutrition intake. Opportunities for growth and training available.

Qualifications

• Customer service training and skills
• Basic computer skills
• Strong verbal and written skills

Responsibilities

• Deliver and serve patient meals using service excellence standards.
• Utilize the AIDET model when interacting with internal and external customers.
• Demonstrate professional and courteous behavior.
• Resolve patient meal issues quickly and with a positive outcome.
• Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
• Communicate positively with nursing staff to ensure proper glucose monitoring and timely meal delivery.

Skills

Customer service

Communication skills

Meal service

Job description

St. Elizabeth Healthcare is hiring a Team Lead Nutrition/Room Service Ambassador for our Florence Nutrition Services Team. This full-time role supports patient meals and coordinates room service operations to ensure service excellence.

You will supervise room service ambassadors, assist patients with meal ordering, and collaborate with the nursing team to meet dietary needs and maintain high-quality nutrition intake. Opportunities for growth and training available.