Room Service Ambassador

St. Elizabeth HealthCare; Florence (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Retirement match

Tuition reimbursement

Wellness programs

Internal mobility

Job summary

St. Elizabeth Healthcare is hiring a Team Lead Nutrition/Room Service Ambassador for our Florence Nutrition Services Team. This full-time role supports patient meals and coordinates room service operations to ensure service excellence.

You will supervise room service ambassadors, assist patients with meal ordering, and collaborate with the nursing team to meet dietary needs and maintain high-quality nutrition intake. Opportunities for growth and training available.

Qualifications

• Customer service training and skills
• Basic computer skills
• Strong verbal and written skills

Responsibilities

• Deliver and serve patient meals using service excellence standards.
• Utilize the AIDET model when interacting with internal and external customers.
• Demonstrate professional and courteous behavior.
• Resolve patient meal issues quickly and with a positive outcome.
• Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
• Communicate positively with nursing staff to ensure proper glucose monitoring and timely meal delivery.

Skills

Customer service

Communication skills

Meal service

Job description

Engage with us for your next career opportunity. Right Here.

Job Type:

Regular

Engage with us for your next career opportunity. Right Here.

Job Type:

Regular

Scheduled Hours:

24

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

We invest in you — personally and professionally.

Enjoy:

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary:

St. Elizabeth Healthcare is hiring a Team Lead Nutrition/Room Service Ambassador for our Florence Nutrition Services Team.

Shift/Hours: Full Time 32 Hours, First Shift
Schedule: Room Service Ambassador 3 Days a Week 7:30AM - 4:00PM, Team Lead Nutrition Every Other Weekend 5:00AM - 1:30PM

• Serve meals to patient in a personalized, professional, efficient manner
• Instructs patients on meal ordering system
• Assists patient in placing meal orders
• Assesses the patient’s capabilities to utilize the meal order system
• Communicates with healthcare team to ensure the patient’s nutritional intake
• Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description:

The best career is right here.

Service:

• Deliver and serve patient meals using service excellence standards.
• Utilize the AIDET model when interacting with internal and external customers.
• Demonstrate professional and courteous behavior.
• Resolve patient meal issues quickly and with a positive outcome.
• Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
• Communicate positively with assigned nursing unit personnel to facilitate: proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.
• Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.

Cash handling:

• Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service

Quality:

• Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process.
• Role model clean, neat and professional appearance.
• Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards.
• Participates in performance improvement (PI) studies, assist with data collection and supports action plans.
• Performs other duties as assigned.

Education, Credentials, Licenses:

• N/A

Specialized Knowledge:

• Basic computer skills
• Strong verbal and written skills

Kind and Length of Experience:

• Customer service training and skills

FLSA Status:

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.

Award Winning Care. Life Changing Careers. | St. Elizabeth Healthcare

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Ref. Number
JR313127

Job Category
Facility Services and Skilled Trades

Job Type
Nutrition Services

Department
Florence Nutrition Services

Shift
1st Shift

Hours
24 hours