Patient Coordinator Supervisor

Cadence Solutions; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

Cadence Solutions is expanding its team and seeks a Patient Coordinator Supervisor to enhance patient care and manage a team of coordinators. The role involves direct patient interactions, supervision, and ensuring compliance with care protocols in a remote setting. With a mission to transform chronic care delivery, Cadence values technology and compassionate service in healthcare.

Benefits

Medical, dental, and vision insurance

401K and matching

Paid Parental Leave

Competitive salaries and quarterly incentives

Onboarding stipend for remote setup

Qualifications

• Active certification as a Medical Assistant or LPN/LVN required.
• 7+ years of clinical experience, including supervisory experience.
• Must have a HIPAA-compliant home office setup.

Responsibilities

• Supervise and mentor a team of Patient Coordinators.
• Ensure adherence to treatment plans and communicate with patients.
• Conduct medication reconciliation and oversee documentation standards.

Skills

Communication

Team Leadership

Time Management

Patient Care

HIPAA Compliance

Education

Medical Assistant Certification

LPN/LVN License

Job description

Across the United States, 6 in 10 adults – or 133 million Americans, live with one or more chronic conditions. Chronic disease is today’s leading cause of death and disability in the US and the leading driver of the nation’s $4.1 trillion in annual healthcare costs. Patients who live with chronic conditions require far more touch points than our primary care physicians have time to deliver and the result is countless health emergencies and costly ER visits that could be prevented. Workforce shortages and lack of technologies make it difficult to give patients the attention they need.

At Cadence, our mission is to deliver life-changing care to over one million patients living with chronic disease by the end of the decade. We mitigate the impact of chronic disease by using technology and a world-class clinical team to remotely monitor, manage, and support patients at home. Together with our growing network of health system partners, we deliver guideline-directed care to tens of thousands of patients today while producing best-in-class clinical outcomes.

The Cadence Health team is expanding and seeking a Patient Coordinator Supervisor to play a vital role in enhancing the patient experience, streamlining care delivery, and leading a team of Patient Coordinators. The Patient Coordinator Supervisor is responsible for monitoring patient cases for Cadence Nurse Practitioners, supervising a team of Patient Coordinators, and ensuring adherence to care plans in collaboration with Cadence NPs and the patient’s physician.

WHAT YOU’LL DO:

• Supervise and mentor a team of Patient Coordinators. Provide guidance, training, and performance feedback to ensure team effectiveness and adherence to protocols.
• Contact patients to review recommendations from Cadence Nurse Practitioners or the patient's physician, ensuring clear communication and adherence to treatment plans.
• Assist patients by providing reminders to complete lab orders.
• Conduct medication reconciliation with patients to ensure accuracy and adherence to prescribed treatments.
• Take responsibility for your tasks and your team's tasks while maintaining high standards of accuracy and professionalism.
• Ensure accurate and detailed documentation of patient interactions in compliance with HIPAA regulations and Cadence's clinical protocols. Oversee your team's adherence to documentation standards.
• Consistently meet deadlines and uphold reliability standards—for yourself and your team—to ensure patient care and service are never compromised.
• Independently manage your responsibilities and your team's responsibilities while upholding high performance and efficiency.
• Lead by example to ensure every healthcare interaction is exceptional—prioritizing patient well-being and aligning with the goals of our health system partners—and guide your team to do the same.

WHAT YOU’LL NEED:

• Active certification as a Medical Assistant from an accredited association (AAMA, NCMA, NHA, NCCT, AMT, NCCA) OR Active LPN/LVN license.
• 7+ years of clinical experience in acute or ambulatory care, with at least 2 years in a supervisory or leadership role.
• Must have a HIPAA-compliant home office setup with reliable internet, including stable Wi-Fi and strong upload/download speeds.
• Proven ability to work independently, manage time efficiently, fulfill job responsibilities with minimal supervision, and effectively supervise and manage a team.
• Maintain consistent attendance and adhere to work schedules to ensure timely and effective patient care, and ensure team adherence.
• Demonstrate strong written, verbal, and interpersonal communication skills, with the ability to effectively engage patients, healthcare providers, and your team.

WHO WE ARE:
At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care.

Care is at the core of everything we do. The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more, including our Patient Coordinator Supervisors. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.

At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today. If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we’ll make a meaningful impact on the lives of those we serve.

WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists, including its supervisors.

• Company culture all about impact, shared growth mindset, empowerment, and integrity.
• An opportunity to help improve the quality of life of millions of Americans.
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers.
• Competitive salaries and quarterly incentives.
• Medical, dental, and vision insurance.
• TelaDoc (virtual primary care).
• Competitive PTO.
• 401K and 401K match.
• National and local discounts powered by TriNet.
• Onboarding stipend for remote equipment and home office setup.
• Paid Parental Leave.
• Charitable Donation Match program.
• Expected compensation range: $60,000-$70,000 annual base salary.
• Location: Remote.

We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

*A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team.Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.