Service Coordinator Team Lead, Compressor Technique - West Springfield, MA

Atlas Copco; Massachusetts; On-site; USD 68,000 - 84,000; Full time

Job summary

A leading company in the machinery manufacturing industry seeks a Service Coordinator Team Lead in West Springfield, MA. The successful applicant will oversee a team tasked with delivering high customer satisfaction and maximizing profitability through effective service administration. Candidates should possess relevant experience and strong organizational and communication skills. Come join us on our journey toward a sustainable future with endless opportunities for growth.

Benefits

Flexible benefits plan

401(k) retirement plan

Health insurance

Dental insurance

Vision insurance

Competitive Paid time off

Life & Disability insurance

Qualifications

• 1-3 years of relevant Service Coordination or Planning experience.
• Must work independently and manage multiple priorities.
• Experience with BPCS is required, supervisory experience preferred.

Responsibilities

• Supervise and train Service Coordinators for KPI achievement.
• Manage work-in-process and control invoicing targets.
• Run reports as per the Operations Manager's guidance.

Skills

Organizational

Interpersonal

Verbal Communication

Written Communication

Problem-solving

Customer Service

Education

High School diploma

Some college preferred

Tools

Microsoft Office

BPCS

Job description

Join to apply for the Service Coordinator Team Lead, Compressor Technique - West Springfield, MA role at Atlas Copco

21 hours ago Be among the first 25 applicants

Join to apply for the Service Coordinator Team Lead, Compressor Technique - West Springfield, MA role at Atlas Copco

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

General Description – Supervise, train & develop the Service Coordination team to maximize CTS profitability through efficient service planning and administration. Will work closely with the CTS Operations Manager, Service Managers, Service Coordinators and the Sales Dept. to provide superior customer service.

Roles And Responsibilities

Supervision (50%) – Daily management of Service Coordinators toward achievement of KPI’s and targets, including Productivity, Customer satisfaction/NPS, Service Variance, Work in Process backlog control, Warranty approval, invoice quality, and invoice processing. Follow through on issues escalated by the Service Coordinators with urgency, RMA (returned materials) administration and rental fleet invoicing/control are also key areas of responsibility. Report problem areas to Management as required to maintain a high level of customer satisfaction.

Work-in-process & invoice control (20%) – Hold weekly WIP meetings, support/direct Service Coordinators to achieve WIP, closing, and invoicing targets. Support/direct Service Coordinators as needed to maintain consistent, high quality invoicing toward maximizing Service Department revenue and profitability.

Reporting/Recordkeeping (20%) – Run various reports as determined by the CTS Operations Manager. Maintain process control spreadsheets.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

To succeed, you will need

Qualifications

Experience – One to three years of relevant Service Coordination and/or Planning experience.

Education – High School diploma, some college preferred or equivalent

Skills – Must be able to work independently and have excellent organizational, interpersonal, verbal, and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel. Experience with BPCS required. Previous supervisory or management experience preferred.

In return, we offer you

Start a journey of endless opportunities

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future. We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey, and you are empowered to act. We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

What you can expect from us?

• Choose your career with us!
• Drive your Career, Explore Opportunities, Realize your Passion . .
• Attractive benefits Include:
• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental Insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• Salary Range: $68,640-$83,200 Based on knowledge skills, and experience.
  
  

City

West Springfield, MA

Recruiter

[e-mail]

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Machinery Manufacturing

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