Patient Coordinator Regional Float

Plum Dental Group; United States; Hybrid; USD 15,000 - 25,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

Training and development opportunities

Job summary

Plum Dental Group is looking for a Patient Coordinator Float to create welcoming experiences and support administrative tasks across practices in North Kingstown and East Greenwich. The ideal candidate will be detail-oriented with strong interpersonal skills and must have at least 1 year of experience in healthcare or customer service.

Responsibilities include patient scheduling, communication, and maintaining patient records. Benefits include health, dental, vision, and competitive hourly wage.

Qualifications

• 1+ year of experience in dental, healthcare, or customer service roles preferred.
• Strong interpersonal and communication skills.
• Organized, detail-oriented, and proactive.

Responsibilities

• Greet and welcome patients warmly.
• Schedule and confirm appointments using the practice management system.
• Verify and update patient demographics and consent forms.
• Maintain accurate patient records in compliance with HIPAA.
• Travel between locations as needed.

Skills

Interpersonal skills

Organization

Detail-oriented

Communication skills

Customer service

Dental insurance verification

Proactivity

Education

1+ years of experience in dental or healthcare

Tools

CareStack

Job description

Job Title: Patient Coordinator Float
Department: Operations
Reports To: Practice Manager
FLSA Status: Non-Exempt

Schedule
Monday through Friday:

This is a traveling position supporting Plum Dental's practices in North Kingstown and East Greenwich.

Position Summary

As the first point of contact for our patients, you play a key role in creating a warm, professional, and personalized experience. You will actively listen to patient needs, foster strong patient-practice relationships, respond with empathy, and engage in thoughtful problem-solving. Administrative responsibilities include scheduling, patient communications, insurance verification, check-in/out, and general administrative support to ensure the front office runs smoothly and patients feel genuinely heard and cared for throughout their visit.

This isa great rolefor someone who is friendly, detail-oriented, and takes pride in creating a smooth, welcoming experience forpatients.

Key Responsibilities

Patient Experience & Communication

• Greet and welcome patients warmly to create a positive first impression.
• Answer phone calls, respond to inquiries, and direct calls to theappropriate teammember.
• Provide information on treatments, policies, and financing options clearly and empathetically.
• Listen with care to create apositive, andprofessional impression, and a personalized experience.

Appointment Management

• Schedule and confirm appointments in the practice management system.
• Coordinate schedules with clinical teams tooptimizepatient flow.
• Send reminders and confirmations to minimize no-shows.

Check-In / Check-Out

• Verify and update patient demographics, medical histories, and consent forms.
• Schedule follow-up appointments and collect payments or co-pays.

Insurance & Financial Coordination

• Verify insurance coverage and benefits prior to appointments.
• Collect and post payments,assistwith billing inquiries, and support claim processing.
• Discuss treatment costs and financial arrangements when needed.

Administrative & Operational Support

• Maintainaccuratepatient records in compliance with HIPAA.
• Enter appointment data, treatment notes, and updates intoCareStack(or other PMS).
• Monitor and restock front office supplies to ensure a professional reception space.
• Assistwith filing, correspondence, and other administrative tasks.

Team & Office Support

• Relay important patient updates to clinical staff for seamless coordination.
• Prepare necessary documents and files for patient visits.
• Maintain a clean, safe, and welcoming reception area.
• Support the Practice Manager or Associate Practice Manager with operational duties as needed.
• Willingness to travel between locations as needed.

All other duties as assigned.

Qualifications

• 1+yearof experience in dental, healthcare, or a customer/patient service role (such as front desk, hospitality, or guest services) preferred.
• Strong interpersonal and communication skills.
• Organized, detail-oriented, and proactive.
• Experience with dental insurance verification and patient scheduling preferred.
• Familiarity withCareStackor other dental practicesoftwarea plus.
• Commitment to outstanding patient service and team culture.
• Competitive hourly rate.
• Health, dental, vision, and retirement benefits.
• Paid time off and holidays.
• Training and development opportunities with a growing organization.