Patient Coordinator - PRN

Bennett & Bloom Eye Centers; Florence (KY); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Health/dental/vision insurance

Paid Time Off (PTO)

Employer-paid life insurance

401k plan

Monthly incentive programs

Job summary

Bennett & Bloom Eye Centers is seeking a Patient Coordinator to be the first point of contact for patients at our Florence, KY clinic. This PRN role supports check-in/out processes and delivers exceptional customer service to ensure a smooth visit.

The candidate will handle phones, insurance authorizations, payments, and daily office duties while maintaining a welcoming, professional environment and adhering to HIPAA guidelines.

Qualifications

• High School Diploma or GED or equivalent.
• Favorable result on Background Check.
• Basic computer skills.
• Strong customer service skills.
• Excitement to learn and grow.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (external and internal); assure prompt, courteous service.
• Practice urgency with patient and doctor schedules.
• Double check insurance authorizations and maintain accurate flow sheets.
• Know common fees charged for visits.
• Check out patients and collect payments.
• Manage patient flow in the office.
• Complete daily reconciliations / close day / count cash drawer.
• Comply with HIPAA and company policies.
• Perform general office duties and cleaning as assigned by manager.

Skills

Customer service

Basic computer skills

Willingness to learn

Education

High school diploma or GED

Job description

• Our offices are open Monday-Friday 7:30am-5:30pm.
• You must have open availability to work any/all shifts within these hours.
• You may need to work a little earlier and/or later as needed.

Title: Patient Coordinator - PRN Company: Bennett & Bloom Eye Centers Location: Florence, KY Hours:

• PRN - as needed
• Our offices are open Monday-Friday 7:30am-5:30pm.
• You must have open availability to work any/all shifts within these hours.
• You may need to work a little earlier and/or later as needed.

Requirements

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

A Patient Coordinator employee is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Essential Duties and Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patient's time, as well as doctor's time and schedule
• Double check insurance authorizations to ensure completion and build accurate flow sheets
• Knowledge of common fees charged for common visits
• Check out patients and collect correct payments
• Manage patient flow in the office
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with all company policies and procedures including HIPAA
• General office duties and cleaning to be assigned by manager

Other Skills and Abilities

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to interact with all levels of employees in a courteous, professional manner at all times

Education

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

Physical Demands

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We offer health/dental/vision insurance, employer-paid life insurance, Paid Time Off (PTO), employer-matched 401k, monthly incentive programs, generous employee purchase program, family purchase events, certification reimbursements, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.