PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs

Boston University; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Coordinator to enhance patient experiences within a dynamic dental practice. This role involves managing appointments, assisting patients with inquiries, and ensuring smooth clinic operations. Ideal candidates will possess strong organizational and communication skills, thrive in a fast-paced environment, and have a passion for patient care. Join a supportive team dedicated to providing exceptional service and making a difference in patients' lives.

Qualifications

• 1-3 years experience in a customer service environment with heavy patient interaction.
• Experience in healthcare, dental practice, hospital, or clinic preferred.

Responsibilities

• Support student providers by scheduling and managing patient appointments.
• Handle patient check-in and check-out duties, including verifying insurance and accepting payments.
• Perform daily reconciliation of payment transactions and ensure all charges are processed.

Skills

Organizational Skills

Time Management

Communication Skills

Multitasking

Interpersonal Skills

Education

High School Diploma

Associate's Degree

Job description

PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs

Join to apply for the PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs role at Boston University.

Job Details

Posted: 11/1/2024 | Location: Boston, MA | Salary Grade: Grade 44 | Employment Type: Full-Time/Regular

Position Overview

Reporting to the Clinic Practice Manager, the Patient Coordinator ensures excellent patient service within the Group Practice Model. Responsibilities include scheduling appointments, updating patient information, billing, answering calls, and supporting clinic operations to make each patient experience positive from initial contact to treatment completion.

Responsibilities

• Support student providers by scheduling and managing patient appointments.
• Assist patients with inquiries, escalate issues when necessary.
• Handle patient check-in and check-out duties, including updating demographics, verifying insurance, accepting payments, and scheduling follow-ups.
• Perform daily reconciliation of payment transactions and ensure all charges are processed.
• Maintain patient waitlist reports, review scheduling opportunities, and optimize chair time utilization.
• Perform other duties as assigned to support clinic operations and patient care.

Qualifications

• High School Diploma required; Associate's degree preferred.
• 1-3 years experience in a customer service environment with heavy patient interaction.
• Experience in healthcare, dental practice, hospital, or clinic preferred.
• Ability to adapt to changing environments and manage multiple demands.

Skills

• Excellent organizational, time management, and multitasking skills.
• Strong interpersonal and communication skills.
• Ability to maintain confidentiality and work collaboratively.
• Comfortable working in a systems-driven environment.

We are an equal opportunity employer and welcome applicants regardless of race, religion, sex, age, or other protected characteristics. We are a VEVRAA Federal Contractor.