Patient Coordinator at Children's Dental Center

Specialty Dental Brands; Sioux Falls (SD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

FSA

Health insurance

HSA

Life insurance

Paid time off

Vision insurance

Job summary

Children's Dental Center in Sioux Falls, SD is seeking a full-time Front Desk Coordinator/Hospital Coordinator to join our caring team. This role focuses on delivering an exceptional patient experience, coordinating hospital scheduling, and managing insurance communications.

The ideal candidate has dental front office experience, strong customer service skills, and the ability to work collaboratively in a fast-paced pediatric setting.

Qualifications

• Dental front office experience preferred.
• Experience handling patient scheduling and hospital coordination is a plus.
• Strong communication and organizational skills required.

Responsibilities

• Deliver a distinctive patient experience with every patient, in person and over the phone.
• Welcome patients upon arrival and collect demographics, insurance and health history data.
• Update patient charts with new information and maintain accuracy of records.
• Collect payments and post to patient ledgers; ensure a clean, welcoming waiting area.
• Coordinate and prepare for hospital-based procedures and anesthesia, including authorizations.

Skills

Front desk

Scheduling

Insurance verification

Customer service

Education

High school diploma

Job description

Children's Dental Center is seeking a full-time Front Desk Coordinator/Hospital Coordinator to be part of our amazing team!

Our goal at Children's Dental Center is to provide a fun environment where children can have a positive dental experience while providing them top-quality dental care. We are seeking dependable, fun, hard-working, proactive team players to join our practice. If you are a compassionate, detail-oriented person, committed to excellent patient care who enjoys working with children, we would love to meet you!

Office Hours:

• Monday: 7am – 5pm
• Tuesday: 7am – 5pm
• Thursday: 7am – 5pm
• Friday: 7am – noon

Responsibilities:

• Deliver a distinctive patient experience with every patient both in person and over the phone.
• Welcome patients into the office upon arrival, gathering necessary information such as patient demographics, insurance information, and updated health history.
• Update necessary documents into patient chart.
• Collect patient payments and post them to their patient ledger.
• Maintain a clean and welcoming patient waiting area.
• Additional duties as needed such as following up with patients, transferring records, and any other necessary tasks in our office.
• Must arrive on time and adhere to the attendance policy.
• Track required clearances, forms, and documentation according to office and hospital protocols.
• Schedule patients for dental procedures performed in a hospital setting.
• Communicate with medical insurance carriers to verify coverage requirements and determine medical necessity for treatment and procedures.
• Obtain and manage preauthorizations and predeterminations with medical and dental insurance providers.
• Coordinate and assist in the preparation of office-based general anesthesia procedures, ensuring all required documentation and authorizations are completed.
• Serve as a liaison between the practice, hospitals, insurance companies, and patients regarding treatment scheduling, authorizations, and procedural requirements.
• Respond to and assist with hospital-related inquiries, communications, and coordination as needed.
• Maintain accurate records of insurance communications, authorizations, and hospital correspondence to ensure compliance and continuity of care.

Requirements:

• Preferred at least 1 year of experience in a dental front office setting.
• Preferred at least 1 year of experience in hospital scheduling.
• Customer Service experience.
• Passion for delivering the best experience.
• Ability to collaborate and be team-oriented.

We offer competitive compensation, opportunities for professional growth, and a supportive work environment. If you meet the qualifications listed above, we encourage you to apply for this position!

Other Details

• Job type: full-time
• Expected hours: 35 – 38 per week
• Schedule: Monday – Friday
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• More