Patient Coordinator

Simply Periodontics; Worcester (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Simply Periodontics is seeking a Patient Coordinator to deliver a warm, efficient front desk experience. You’ll greet patients, manage the schedule, and ensure smooth handoffs to the clinical team while collecting payments and confirming insurance coverage.

The role requires strong communication, attention to detail, and experience with dental billing in a fast-paced dental setting. HIPAA-compliant handling of patient information is essential.

Qualifications

• Experience handling dental billing and insurance coordination.
• Strong communication with patients about treatment and finances.
• Attention to detail and accurate patient records.
• Ability to multitask in a fast-paced environment.
• HIPAA-compliant handling of patient information.

Responsibilities

• Greet patients and set a welcoming tone.
• Manage scheduling to minimize wait times.
• Coordinate between patients and clinical team.
• Assist with check-in/check-out and payments.
• Explain treatment plans and insurance options.
• Verify insurance and confirm coverage.
• Maintain accurate HIPAA-compliant records.

Skills

Dental billing experience

Insurance verification

Excellent communication

HIPAA compliance

Schedule management

Tools

Practice management software

Job description

At Simply Periodontics, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we’d love to meet you.Must have experience with dental billing; candidates without this qualification will not be considered.What You’ll DoCreate a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visitKeep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they ariseServe as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communicationSupport patients through their visit — from check-in to check-out — including scheduling next appointments and collecting paymentsPresent treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracyStay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivalsMaintain accurate patient records and ensure all processes align with HIPAA standardsContribute to a clean, organized, and professional front office environmentSupport the team with onboarding, training, and day-to-day office operationsPerform other duties and responsibilities as assigned by managementThis is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.Previous experience in a dental office setting is preferredHands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desiredProven ability to manage a busy schedule and multitask in a fast-paced environmentStrong communication skills with the ability to confidently speak with patients about treatment and financesHigh attention to detail and accuracy in handling patient information and paymentsProfessional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patientsComfort using practice management software and standard office tools