Patient Coordinator

Akumin; Winter Haven (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Medical insurance

401(k) with employer match

Paid holidays

Sick time

Job summary

Akumin is seeking a Patient Coordinator in Winter Haven to deliver excellent patient care and seamless service experiences. You will register patients, verify insurance, collect payments, coordinate scheduling, and ensure accurate documentation in electronic systems.

This role requires strong customer service, organizational skills, and the ability to work at multiple locations while upholding HIPAA guidelines and maintaining a positive patient experience.

Qualifications

• High School Diploma or equivalent experience required.
• CPR Certification must be obtained prior to hire.
• Valid state driver’s license may be required.
• Ability to work at several locations.

Responsibilities

• Greet and assist patients and visitors in person and over the phone.
• Perform patient registration in multiple systems.
• Answer phone calls professionally.
• May collect payments for time-of-service.
• Verify insurance coverage and obtain prior authorization.
• Screen patients prior to procedures and assist staff as needed.
• Transport patients to/from exam rooms and assist with transfers.
• Provide preliminary and post-procedure instructions.
• Maintain a clean, stocked work area and assist in supplies orders.
• Schedule appointments and document patient visits accurately.

Skills

Customer service

Organizational skills

Multi-tasking

Computer skills

Bilingual Spanish

Education

High School Diploma

Job description

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home.

With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.

We are currently hiring for a Patient Coordinator at our Winter Haven facility. This will be a full time position.

Job Description

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.

Specific duties include, but are not limited to:

• Greets and assists patients, customers and visitors in person and over the phone.
• Will perform patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• May collect monies for time-of-service patient responsibility.
• May be responsible for verifying insurance coverage and obtain prior authorization.
• Patient Assistance: May perform preliminary screening of patients prior to procedures, which may include medical history.
• May transport patient to/from the exam room.
• May assist in patient transfer on/off the exam table.
• May provide the patient with preliminary and post-procedure instructions.
• Work Area & Supply Preparation: In the mobile setting, may assist in preparing the unit for transport.
• Will maintain a clean and organized work area.
• May order supplies and ensure the work area is properly stocked.
• Documentation: Will ensure accuracy of patient records.
• May schedule patient appointments and obtain insurance verification and/or authorization.
• May prepare medical records for physicians, patients and customers.
• Ensures accurate documentation of patient visits in various electronic systems and on written documents.
• May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.
• Other duties as assigned.

Position Requirements

• High School Diploma or equivalent experience required.
• For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
• For Fixed Radiology, CPR Certification is a plus.
• As applicable, valid state driver's license required.
• Ability to work at several locations required.
• Strong customer service skills.
• Organizational and multi-tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• The COVID-19 vaccination is/may be a condition of employment.
• All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Preferred

• Six months customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

Benefits

• Competitive compensation
• Flexible scheduling
• Cross training opportunities
• Medical, dental, and vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs
• Eligibility for benefits will vary based on role type and hours worked.

EEO Statement

Akumin Operating Corp. and its divisions are an equal opportunity employer, and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

About Akumin

Akumin opens the doors to an exceptional career in outpatient care. Recognized as a trusted national partner for hospitals, health systems, and physician groups, we provide comprehensive radiology and oncology services with a steadfast focus on patient care. Join our team to gain access to cutting-edge technologies, thrive in a supportive work environment driven by trust and collaboration, and embark on a rewarding journey of personal and professional growth. Contribute to shaping the future of healthcare by joining Akumin. At Akumin, we’re proud to provide a comprehensive range of top-quality outpatient radiology and oncology services to health systems, hospitals, physician groups, and patients all across the country. Our offerings include state-of-the-art diagnostic imaging, pioneering radiation therapy methods, and personalized care plans created to meet each patient’s specific needs. By collaborating with a diverse array of healthcare providers, we make certain our critical services are both accessible and effective, ultimately leading to improved patient outcomes and fostering the overall well-being of the communities we serve.