Patient Coordinator

Great Expressions; Village of Sea Cliff (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

GEDC in Sea Cliff, NY is seeking a Patient Coordinator to greet patients, schedule appointments, and manage records in a dental office.

The role emphasizes friendly customer service, accuracy in data entry, insurance coordination, and compliance with privacy rules. Candidates should have 1–3 years of experience, a high school diploma, and a commitment to patient care.

Qualifications

• 1–3 years of experience as a receptionist or in a healthcare customer service role.
• High school diploma or equivalent; healthcare-administration education is a plus.

Responsibilities

• Welcome patients and maintain a warm, professional reception area.
• Schedule and coordinate appointments with staff availability.
• Manage patient records and assist with billing and insurance coordination.
• Answer inquiries by phone, email, or in person and provide practice information.
• Maintain confidentiality and comply with privacy regulations.

Skills

Customer service

Communication

Scheduling

Education

High school diploma or equivalent

Tools

Dental practice management system

Job description

424 - Sea Cliff - Office Operations, 216 Sea Cliff Avenue, Sea Cliff, New York, United States of America

Job Description

Posted Tuesday, September 8, 2026 at 5:00 AM

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare settin g
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

424 - Sea Cliff - Office Operations, 216 Sea Cliff Avenue, Sea Cliff, New York, United States of America