Patient Coordinator

BH Complete Solutions; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Salary increases

Career growth

Remote-friendly

Job summary

BH Complete Solutions is seeking a Patient Outreach Specialist for a leading Urgent Care Call Center. The role involves contacting patients to schedule appointments, educating them on timely healthcare, and maintaining accurate records with diligent follow-up.

The position favors bilingual candidates fluent in English and Spanish and offers a flexible remote work setup. Experience in customer service and familiarity with EHR systems like ECW are pluses.

Qualifications

• Bilingual in English and Spanish; strong communication skills.

Responsibilities

• Contact patients to schedule appointments.
• Educate patients on the importance of timely healthcare.
• Maintain accurate records and follow up with patients.

Skills

English Spanish communication

Empathy

Organizational skills

Adaptability

Teamwork

Tools

ECW EHR familiarity

Job description

BH Complete Solutions is a leading remote staffing agency that connects talented professionals across Latin America with businesses throughout the United States. We are committed to fostering growth, excellence, and innovation in every aspect of our services, helping businesses build high-performing teams while empowering professionals to advance their careers.

About the Role

Join one of our clients Urgent Care Call Center as a Patient Outreach Specialist. Your role is vital in contacting patients, persuading them to schedule appointments with our doctors to meet insurance quality measures.

Responsibilities

• Contact patients to schedule appointments.
• Educate patients on the importance of timely healthcare.
• Maintain accurate records and follow-up with patients.

Qualifications

• Excellent communication skills in English and Spanish.
• Customer service experience preferred.
• Empathy and compassion.
• Organizational skills and attention to detail.
• Adaptability and teamwork.
• Familiarity with Electronic Health Record (EHR) systems like ECW or similar medical-related software a plus

Required Skills

• Excellent communication skills in English and Spanish.
• Empathy and compassion.
• Organizational skills and attention to detail.
• Adaptability and teamwork.

Preferred Skills

• Customer service experience preferred.
• Familiarity with Electronic Health Record (EHR) systems like ECW or similar medical-related software a plus.

Benefits package

• Flexible remote work model allowing you to work from anywhere in LATAM.
• Sick days to ensure your well-being and work-life balance.
• Yearly salary increases based on performance evaluations.
• Opportunities for career growth and advancement.