Patient Coordinator

Socket.dev; Toms River (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

EyeCare Partners in the United States is seeking a Patient Coordinator to join our Monmouth Retina Consultants team in Toms River, NJ. This full-time, long-term role focuses on delivering outstanding patient care, managing check-in/out, and handling inquiries with professionalism.

The ideal candidate will have a High School Diploma or GED, strong customer service skills, basic computer literacy, and the flexibility to travel to nearby offices as needed. Background checks required.

Qualifications

• High school diploma or GED required.
• One year of related experience and/or training; or equivalent combination of education and experience.
• Strong customer service skills and ability to learn.

Responsibilities

• Facilitate patient flow and check-in/check-out processes.
• Verify patient information and insurance details.
• Answer inquiries via phone, email, and in person with professionalism.
• Coordinate with doctors and managers to optimize schedules.
• Assist with general office duties and maintain a clean workspace.

Skills

Customer service

Basic computer skills

Education

High School Diploma or GED

One year of related experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

**This is a full-time, long-term position. Unfortunately, we CANNOT accommodate students looking for only a summer job or that would need to work part-time during the school year.**

Job Title: Patient Coordinator

Company: Monmouth Retina Consultants

Location: Toms River, NJ

Travel: Travel to our other offices in Little Silver and Manalapan, NJ is required as needed. We do pay mileage reimbursement!

Hours:

• Full Time
• Our offices are open Monday-Friday 7:15am-5:30pm
• You may need to work a little earlier/later as needed
• Your shifts will fall within these hours

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Functions:

• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity -including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.