Patient Coordinator

Associates in Pediatric Therapy; Shelbyville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off (PTO)

Life & disability insurance

Job summary

Associates in Pediatric Therapy (APT) in Shelbyville, KY, is seeking a Patient Coordinator to warmly welcome families, manage appointments, and keep EMR records current in a child-friendly setting.

You will coordinate with physicians and therapists, obtain prescriptions and insurance authorizations, collect co-pays, and support check-ins via the kiosk, enabling smooth visits and better care for kids and families.

Qualifications

• High school graduate or equivalent.
• Two years of experience in a medical office setting.
• Compassionate approach to pediatric patients with special needs.
• Excellent oral and written communication skills.
• EMR experience is helpful.
• Discretion with confidential information.
• Ability to sit at a desk working on a computer for prolonged periods.
• Must be able to lift up to 15 pounds.
• Bilingual preferred but not required.

Responsibilities

• Welcome patients and visitors in person and on the telephone, answering inquiries or referring to other staff.
• Obtain initial prescription from referring physician’s office for patient’s treatment, updates patient’s EMR chart with prescription and expiration date.
• Obtain initial authorization from insurance provider for patient’s treatment, updates patient’s EMR chart with authorization form and expiration date.
• Schedule appointments for new and existing patients in the EMR, ensures all patient paperwork and insurance information in patient’s chart is up to date, providing new paperwork for completion when needed.
• Coordinate communication with APT staff, referring physicians, and therapists to ensure needs of patients and families are met.
• Assist patients checking in for appointments using the kiosk when necessary.
• Collect co-pays for current visit or balances from prior visits.

Skills

Communication skills

Confidentiality

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

EMR software

Job description

Description

Making a difference and helping kids shine, one session at a time. At Associates in Pediatric Therapy (APT), we don’t just offer therapy, we build brighter futures through compassionate, individualized care. As a Patient Coordinator with APT, you’ll be part of a dynamic, support team that puts kids and families first, all in a fun, energizing environment designed to help everyone thrive (including you!).

Amazing Benefits!

Health, dental, vision, 401(k) match, PTO, life & disability insurance

What You’ll Do

• Welcome patients and visitors in person and on the telephone, answering inquiries or referring to other staff.


• Obtain initial prescription from referring physician’s office for patient’s treatment, updates patient’s EMR chart with prescription and expiration date.


• Obtain initial authorization from insurance provider for patient’s treatment, updates patient’s EMR chart with authorization form and expiration date.


• Schedule appointments for new and existing patients in the electronic medical records system (EMR), ensures all patient paperwork and insurance information in patient’s chart is up to date, providing new paperwork for completion when needed.


• Coordinate communication with APT staff, referring physicians, and therapists to ensure needs of patients and families are met.


• Assist patients checking in for appointments using the kiosk when necessary.


• Collect co-pays for current visit or balances from prior visits.

Requirements

What We’re Looking For:

• High school graduate or equivalent.


• Two years of experience in a medical office setting.


• The demeanor and compassion to work with pediatric patients with special needs.


• Excellent oral and written communication skills.


• Prior electronic medical records (EMR) experience helpful.


• Discretion in handling confidential information.


• Ability to sit at a desk working on a computer for prolonged periods.


• Must be able to lift up to 15 pounds at times.


• Bilingual preferred but not required.

Watch The Video

See why we are proud to work at APT:

https://youtu.be/pnW1r9wp5fs

More Info Available At

http://www.kidtherapy.org/careers

Associates in Pediatric Therapy is an Equal Employment Opportunity employer.