Patient Coordinator

Raleigh Radiology; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision insurance

401(k)

Paid time off

Disability & AD&D insurance

EAP

Job summary

Raleigh Radiology is seeking a Patient Coordinator to be the welcoming face of our outpatient imaging centers. You will greet patients, verify registrations, collect demographics and insurance details, and coordinate with the clinical team to keep visits smooth and stress-free.

This full-time role runs Monday through Friday, 9:00 AM–5:30 PM, reporting to the Registration Supervisor. The ideal candidate has a high school diploma with healthcare exposure; 6 months of medical billing/insurance

Qualifications

• 1 year or more in a healthcare environment.
• Experience handling demographics, insurance data, and payments.
• Strong communication and confidentiality compliance.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Schedule appointments and enter orders accurately.
• Collect demographic, insurance, and billing information, including copays and deductibles.
• Explain forms and processes clearly so patients feel informed and confident.
• Answer and route calls to the right team.
• Protect patient confidentiality and follow Raleigh Radiology policies.
• Work as a team player, supporting colleagues and putting patients first.

Skills

Customer service

Registration procedures

Communication skills

Bilingual (optional)

Typing speed 45 wpm

Education

High School diploma

Associate degree a plus

Tools

Healthcare software (registration systems)

Job description

Patient Coordinator | Raleigh Radiology

*Be the welcoming face of exceptional patient care*!

At Raleigh Radiology, patients often arrive anxious or unsure about what to expect. As a Patient Coordinator, you'll be the first person they meet, and you'll help make their visit smooth, comfortable, and stress-free.

About the Role

You'll work in one of our free-standing outpatient imaging centers or facilities, serving as the liaison between patients, families, and our clinical team. You'll make sure every registration is complete and accurate before the exam begins.

This is a full-time, Monday-Friday position (9:00 AM-5:30 PM) reporting to the Registration Supervisor.

What You'll Do

• Greet and check in patients with warmth and professionalism
• Schedule appointments and enter orders accurately
• Collect demographic, insurance, and billing information, along with copays and deductibles
• Explain forms and processes clearly so patients feel informed and confident
• Answer and route calls to the right team
• Protect patient confidentiality and follow all Raleigh Radiology policies
• Work as a team player, supporting colleagues and putting patients first

What We Offer

• Competitive salary based on experience
• Medical, dental, and vision insurance
• HSA, FSA, and Dependent Care accounts
• 401(k)
• Paid time off, including holidays
• Short- and long-term disability, life, and AD&D insurance
• Voluntary insurance options and lifestyle benefits
• Employee Assistance Program (EAP)

Requirements

EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE

• A. Education: High School graduate with 1-year experience in a healthcare environment, an associate degree a plus.
• B. Experience: 6+ months of Medical Insurance experience, coverage, and payments. 6 months of healthcare industry experience- hospital, doctor's office, insurance provider.
• C. Certification: None
• D. Licensure: Valid Driver's License

II. DESIRED SKILLS

Ability to type 45 words per minute. Able to learn all applicable software programs as needed. Able to work independently, make sound decisions based on patient condition, and follow directions. Being bilingual is a plus. Flexibility, dependability, and professionalism are required.