Patient Coordinator

Akumin; Plantation (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Coordinator to enhance patient experience through effective customer service and care tasks. The role involves patient registration, documentation management, and assisting with patient procedures. Ideal candidates should possess a high school diploma, CPR certification, and strong organizational skills, with bilingual abilities preferred.

Qualifications

• High School Diploma or equivalent required.
• CPR Certification must be obtained prior to hire.
• Six months customer service or related experience preferred.

Responsibilities

• Greets and assists patients, performs patient registration.
• Ensures accuracy of patient records and documentation.
• Schedules patient appointments and obtains insurance verification.

Skills

Organizational skills

Multi-tasking skills

Customer service

Basic computer knowledge

Bilingual in Spanish

Education

High School Diploma or equivalent

CPR Certification

Job description

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. They ensure documentation and patient records are prepared and organized, and that patients have a clear understanding of what to expect during and after their appointment.

Specific duties include, but are not limited to:

1. Greets and assists patients, customers, and visitors in person and over the phone.
2. Performs patient registration in various systems.
3. Answers all phone calls in a professional and courteous manner.
4. May collect payments for time-of-service patient responsibility.
5. May verify insurance coverage and obtain prior authorization.

Patient Assistance:

1. Performs preliminary screening of patients prior to procedures, which may include medical history.
2. Transports patients to/from the exam room.
3. Assists in patient transfer on/off the exam table.
4. Provides preliminary and post-procedure instructions to patients.

Work Area & Supply Preparation:

1. In the mobile setting, assists in preparing the unit for transport.
2. Maintains a clean and organized work area.
3. Orders supplies and ensures the work area is properly stocked.

Documentation:

1. Ensures accuracy of patient records.
2. Schedules patient appointments and obtains insurance verification and/or authorization.
3. Prepares medical records for physicians, patients, and customers.
4. Ensures accurate documentation of patient visits in electronic systems and on written documents.
5. Assists clinical staff with documentation and image delivery.

Performs all duties within HIPAA regulations and other duties as assigned.

Position Requirements:

1. High School Diploma or equivalent required.
2. CPR Certification must be obtained prior to hire for Mobile Radiology and Oncology; CPR is a plus for Fixed Radiology.
3. Valid state driver's license may be required.
4. Ability to work at multiple locations.
5. Organizational and multi-tasking skills.
6. Basic knowledge of computer applications.
7. Local travel may be required.
8. COVID-19 vaccination may be a condition of employment.

Candidates will undergo a pre-employment background check and drug screen.

Preferred qualifications include:

• Six months customer service or related experience.
• Knowledge of medical terminology.
• Bilingual in Spanish is a plus.

Physical Requirements:

• May be exposed to outside weather conditions during patient transport.
• May be exposed to magnetic fields, radioactive materials, blood, body fluids, infectious diseases, noise, and travel.
• More than 50% of the time: sit, stand, walk, repetitive movements, communicate.
• Less than 50% of the time: stoop, kneel, crawl, climb, balance, lift/move patients.