Patient Coordinator

Rainbow Medical Supply; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Rainbow Medical Supply is seeking a Patient Coordinator to enhance patient experience and streamline operations. This full-time position involves providing exceptional customer service, overseeing patient records, managing product orders, and coordinating insurance verifications, ensuring all patients receive accurate support and care.

Qualifications

• Experience in customer service and patient support required.
• Ability to manage patient records and documentation accurately.

Responsibilities

• Greet and assist patients with their medical supply needs.
• Manage orders, inventory levels, and insurance claims.
• Schedule appointments and maintain a professional store environment.

Skills

Customer Service

Patient Support

Order Management

Insurance Verification

Job description

Job Title: Patient CoordinatorReports To: Store Manager / Operations Manager. Job Summary:. The Patient Coordinator serves as the first point of contact for patients and customers at our medical supplies store. This role is responsible for providing exceptional customer service, managing patient records, coordinating product orders, insurance verifications, and ensuring a smooth and supportive experience for every patient.. . Key Responsibilities:. * Customer Service & Patient Support. * Greet patients and customers warmly, in-person, by phone, and via email.. * Assist patients in selecting appropriate medical supplies based on their needs and prescriptions.. * Educate patients on product usage, care instructions, and store policies.. * Order Management & Coordination. * Process patient orders, coordinate delivery or pickup schedules.. * Follow up on pending orders and backorders, updating patients accordingly.. * Manage product inventory levels and communicate restock needs.. * Documentation & Insurance Handling. * Accurately collect and maintain patient records and prescription documents.. * Verify insurance coverage and benefits for applicable products.. * Process billing, payments, and insurance claims in coordination with the billing department.. * Administrative & Operational Support. * Schedule patient appointments for consultations or product fittings.. * Maintain a clean, organized, and professional store environment.. * Assist with inventory audits, reporting, and daily administrative tasks..

Experience: Required
Employment: Full-time

About Rainbow Medical Supply: