Patient Coordinator

Great Expressions Dental Centers; Maryland; On-site; USD 21,000 - 30,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling the dental office. You will greet patients, schedule appointments, manage records, and handle general administrative tasks to ensure a smooth patient experience.

Your role supports the dental team by coordinating the appointment calendar, verifying insurance, collecting co-pays, and maintaining a welcoming reception area.

Qualifications

• 1-3 years of receptionist or customer service experience in healthcare.
• High school diploma or equivalent; additional healthcare administration training is a plus.
• Healthcare administration training or related certification is advantageous.

Responsibilities

• Greet patients and create a warm, welcoming reception experience.
• Schedule appointments considering staff availability and patient preferences.
• Verify and update patient information and maintain accurate records.
• Maintain patient records in the dental practice management system.
• Explain pre-appointment forms and paperwork to patients clearly.
• Coordinate with dental staff to manage the appointment calendar and patient flow.
• Collect co-pays/deductibles and assist with insurance verification and basic billing inquiries.
• Ensure confidentiality of patient records in compliance with privacy regulations.
• Answer patient questions about services, policies, and scheduling, via phone, email, or in person.

Skills

Customer service

Phone skills

Scheduling

Education

High school diploma or equivalent

Healthcare administration training/certification (a plus)

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.
• Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

#IND6

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.