Patient Coordinator

Oral Surgery Partners; Lenexa (KS); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare team as a Patient Coordinator, where you will ensure smooth patient flow and provide exceptional administrative support. This entry-level role involves direct patient interaction, scheduling appointments, and maintaining records. You will work closely with clinical staff to deliver excellent patient care while adhering to healthcare regulations. If you are passionate about customer service and making a difference in patient experiences, this position is for you.

Qualifications

• Entry level position requiring effective communication and customer service skills.

Responsibilities

• Greet and assist patients with check-in and check-out processes.
• Maintain patient records and coordinate referrals.
• Ensure compliance with healthcare regulations and privacy laws.

Skills

Communication

Customer Service

Job description

Join to apply for the Patient Coordinator role at Oral Surgery Partners.

Position Purpose
The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

1. Patient Interaction and Support:

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal appointment utilization.
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule.

1. Administrative Duties

• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Other duties as assigned by the practice administrator.

1. Communication and Coordination

• Serve as a liaison between patients, healthcare providers, and other staff members.
• Communicate effectively with clinical staff to ensure patient needs are met.
• Facilitate communication regarding patient care plans and instructions.

1. Customer Service

• Always maintain a high standard of customer service and professionalism.
• Address patient complaints and escalate issues to management when necessary.
• Strive to create a positive and supportive environment for patients and their families.

1. Compliance and Confidentiality

• Adhere to all healthcare regulations and privacy laws, including HIPAA.
• Ensure patient confidentiality and security of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industry: Hospitals and Health Care