Patient Coordinator

Akumin; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Akumin is seeking a Patient Coordinator to ensure a positive patient experience through customer service and patient care tasks across multiple locations. The role involves greeting patients, registering them, scheduling appointments, verifying insurance, and assisting with documentation and transport.

CPR is required for mobile radiology and vaccination may be required. The position emphasizes accuracy in patient records, HIPAA compliance, and collaboration with clinical staff to deliver smooth

Qualifications

• High School Diploma or equivalent experience.
• CPR Certification required for Mobile Radiology and Oncology; a plus for Fixed Radiology.
• Valid state driver’s license and ability to work at several locations.
• Strong customer service, organizational, and multi‑tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• Preferred: Six months of customer service or related experience and/or training.
• Preferred: Knowledge of medical terminology.
• Preferred: Bilingual in Spanish.
• COVID‑19 vaccination is/may be a condition of employment.

Responsibilities

• Greet and assist patients, customers, and visitors in person and over the phone.
• Perform patient registration in various systems.
• Answer all phone calls in a professional and courteous manner.
• Collect patient responsibilities and verify insurance coverage; obtain prior authorizations.
• Assist with patient assistance, including preliminary screening, medical history, and transportation to/from the exam room.
• Help with patient transfer on/off the exam table.
• Provide patients with preliminary and post‑procedure instructions.
• Assist in preparing the mobile unit for transport and maintain a clean, organized work area.
• Order supplies and ensure supplies are properly stocked.
• Ensure accuracy of patient records and document visits in electronic systems.
• Schedule patient appointments and obtain insurance verification or authorization as needed.
• Prepare medical records for physicians, patients, and customers.
• Assist clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Perform all duties in compliance with HIPAA regulations.
• Execute other duties as assigned.

Skills

Customer service

Organizational skills

Multi-tasking

Basic computer skills

Education

High School Diploma or equivalent experience

Job description

Akumin is a leading provider of outpatient radiology and oncology services. The Patient Coordinator plays a vital role in ensuring a positive patient experience through customer service and patient care tasks.

Responsibilities

• Greet and assist patients, customers, and visitors in person and over the phone.
• Perform patient registration in various systems.
• Answer all phone calls in a professional and courteous manner.
• Collect patient responsibilities and verify insurance coverage; obtain prior authorizations.
• Assist with patient assistance, including preliminary screening, medical history, and transportation to/from the exam room.
• Help with patient transfer on/off the exam table.
• Provide patients with preliminary and post‑procedure instructions.
• Assist in preparing the mobile unit for transport and maintain a clean, organized work area.
• Order supplies and ensure supplies are properly stocked.
• Ensure accuracy of patient records and document visits in electronic systems.
• Schedule patient appointments and obtain insurance verification or authorization as needed.
• Prepare medical records for physicians, patients, and customers.
• Assist clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Perform all duties in compliance with HIPAA regulations.
• Execute other duties as assigned.

Position Requirements

• High School Diploma or equivalent experience.
• CPR Certification required for Mobile Radiology and Oncology; a plus for Fixed Radiology.
• Valid state driver’s license and ability to work at several locations.
• Strong customer service, organizational, and multi‑tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• Preferred: Six months of customer service or related experience and/or training.
• Preferred: Knowledge of medical terminology.
• Preferred: Bilingual in Spanish.
• COVID‑19 vaccination is/may be a condition of employment.

Physical Requirements

• May be exposed to outside weather conditions and medical hazards during patient transport.
• May encounter strong magnetic fields or radioactive material.
• May be exposed to blood/body fluids and infectious disease and environmental hazards such as noise and travel.
• More than 50% of the time: sit, stand, and walk; repetitive hand, arm, and leg movements; see, speak, and hear to communicate with patients.
• Less than 50% of the time: stoop, kneel, crawl; climb and balance; carry and lift, including moving non‑ambulatory patients.

Employment Conditions

• COVID‑19 vaccination is/may be a condition of employment.
• All candidates who accept an offer for employment must successfully complete a pre‑employment background check and drug screening.

Equal Opportunity Statement

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other factors, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.