Patient Coordinator

Great Expressions; Florida; Hybrid; USD 32,000 - 52,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to be the welcoming face of our dental practice. You will greet patients, schedule appointments, manage records, and handle general administrative tasks to keep the office running smoothly.

In this role you will coordinate with clinicians, verify insurance, collect co-pays, maintain confidentiality, and provide clear information about services and policies. A patient-focused mindset and strong communication are essential for success.

Qualifications

• High school diploma or equivalent.
• Experience as receptionist in healthcare or dental setting.
• Excellent interpersonal and communication skills.
• Proficient in dental software and office applications.
• Strong organizational and multitasking abilities.
• Attention to detail in patient records and financials.

Responsibilities

• Greet patients and manage the reception area.
• Schedule and confirm appointments with staff availability.
• Manage patient records and ensure confidentiality.
• Assist with billing, co-pays, and insurance processing.
• Coordinate with clinicians to optimize patient flow.
• Answer inquiries and explain services and policies.

Skills

Interpersonal skills

Communication skills

Customer service

Education

High school diploma or equivalent

Healthcare administration certification (nice to have)

Tools

Dental practice management software

MS Office

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.

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