Patient Coordinator

Novartis; East Hanover (NJ); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a leading global medicines company as a Patient Coordinator, where you will support patients and healthcare practitioners by providing information and resolving queries. This role requires strong communication skills and a commitment to patient care. You will work in a hybrid model after initial onsite training, contributing to programs that make a real difference in patients' lives.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Qualifications

• Minimum 6 months of contact center experience or equivalent education/military service.
• Preferred: 1 year of healthcare contact center experience.

Responsibilities

• Respond promptly and courteously via multiple communication channels.
• Engage in real-time communication with patients and healthcare providers.
• Maintain professionalism and accuracy in written communication.

Skills

Communication

Problem Solving

Education

High School Diploma

Tools

Data Entry

Job description

Join to apply for the Patient Coordinator role at Novartis.

This range is provided by Novartis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $28.00/hr

:::Please note: This is a temporary contractor opportunity at Novartis :::

Novartis touches the lives of a tenth of the world’s population. Every role here, regardless of contract type, makes an impact on human life!

Novartis US/CAN partners with external managed service provider Magnit Global to offer engaging temporary contractor opportunities like this, to those who are looking for flexibility in their career while gaining new skills and experiences providing services to an inclusive global medicines company. Click here to learn more about Magnit www.magnitglobal.com

Ready to work with/through Magnit at Novartis? Please read on...

Patient Coordinator
Ability to work scheduled hours, generally an 8-hour shift; schedules may include 8:00 am EST – 5:00 pm EST, 9:30 am – 6:00 pm EST, or 11:00 am – 8:00 pm EST, subject to change based on business needs.

The Patient Coordinator 1 (PC 1) provides support and resolves customer requests by accurately answering calls from patients, caregivers, and healthcare practitioners. They educate and address questions about the brand, enrollments, and case status updates.

The role supports high-volume programs related to retail and specialty pharmacy products.

The PC 1 may share relevant information with patients/caregivers about resources and services, including referrals to Care Navigators. They respond to program-related queries, support enrollments, and explain co-payments, connecting patients/caregivers to appropriate resources as needed.

Strong communication skills are essential to discuss treatment journeys and offer solutions following approved procedures.

A PC 1 has a learning mindset, accepts constructive feedback, and seeks continual development. They manage stressful calls calmly and reassuringly.

Your responsibilities include, but are not limited to:
Develop and maintain knowledge of NPS programs; broaden program knowledge over time.
Respond promptly and courteously via multiple communication channels, including phone, chat, fax, SMS, mail, and email.
Prepare documentation, escalate issues, and perform follow-up.
Coordinate with support and product teams to transfer customers and ensure timely care.
Share innovative ideas to improve efficiency.
Engage in real-time communication with patients, caregivers, healthcare providers, and team members, while accurately documenting interactions.
Maintain professionalism and accuracy in written communication.
Manage confidential information per company policies and report adverse events as required.

Qualifications:
High School Diploma required.
Reside within 90 miles of East Hanover, NJ, with ability to commute onsite as needed.
Work scheduled hours, typically an 8-hour shift, with potential schedule changes.
Complete initial training and certification.
Minimum 6 months of contact center experience or equivalent education/military service.
Experience with data entry, communication tools, and problem-solving skills.
Preferred: 1 year of healthcare contact center experience, therapeutic area knowledge.

Location: East Hanover, NJ (Onsite for training, then hybrid)
Pay Rate: $25-$28/hour, based on experience
Contract duration: 8 months
Benefits include health, dental, vision, 401k.

Why Novartis? Join a community dedicated to making a difference in patients’ lives through innovation and collaboration.

EEO Statement: We are Equal Opportunity Employers. We do not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other protected status.

Accommodation: For assistance, contact Magnit at [e-mail].