Patient Coordinator

Akumin®; Danbury (CT); On-site; Full time

Job summary

A leading provider of radiology and oncology services seeks a Patient Coordinator to enhance patient experience through effective customer service and organizational skills. Responsibilities include patient assistance, documentation, and maintaining a clean work environment. Bilingual Spanish is preferred.

Qualifications

• Strong customer service, organizational, and multi-tasking skills required.
• Bilingual Spanish speaking is strongly preferred.

Responsibilities

• Greeting and assisting patients, customers, and visitors.
• Performing patient registration and verifying insurance coverage.
• Maintaining a clean, organized work area.

Skills

Customer Service

Organizational Skills

Multi-tasking

Bilingual in Spanish

Education

High School Diploma

Job description

Join to apply for the Patient Coordinator role at Akumin.

Welcome to Northeast Radiology, an Akumin company! As a leading provider of radiology and oncology services in the United States, we are dedicated to improving patient diagnosis and treatment through advanced technology and expert clinical and operational knowledge. Our network offers outpatient diagnostic procedures, including MRI, CT, PET, and more, serving over 1,000 hospitals and health systems across 48 states. Our goal is to make healthcare more efficient and effective for patients and providers. Thank you for considering a career with us!

The Patient Coordinator is responsible for customer service and patient care tasks to ensure a positive patient experience. This includes documentation, patient records organization, and ensuring patients understand what to expect during and after their appointments. Bilingual Spanish speaking is strongly preferred.

Responsibilities include, but are not limited to:

• Greeting and assisting patients, customers, and visitors in person and over the phone.
• Performing patient registration in various systems.
• Answering phone calls professionally and courteously.
• Collecting payments for time-of-service patient responsibilities.
• Verifying insurance coverage and obtaining prior authorization.

Patient Assistance:

• Preliminary screening of patients, including medical history.
• Transporting patients to/from exam rooms.
• Assisting in patient transfer on/off exam tables.
• Providing preliminary and post-procedure instructions.

Work Area & Supply Preparation:

• Preparing the mobile unit for transport, if applicable.
• Maintaining a clean, organized work area.
• Ordering supplies and ensuring proper stock levels.

Documentation:

• Ensuring accuracy of patient records.
• Scheduling appointments and obtaining insurance verification or authorization.
• Preparing medical records for physicians, patients, and customers.
• Accurately documenting patient visits in electronic systems and written documents.
• Assisting clinical staff with documentation and image delivery.
• Performing duties in compliance with HIPAA regulations.

Position Requirements:

• High School Diploma or equivalent.
• CPR certification required prior to hire for Mobile Radiology and Oncology roles; a plus for Fixed Radiology.
• Valid state driver’s license, if applicable.
• Ability to work at multiple locations.
• Strong customer service, organizational, and multi-tasking skills.
• Basic computer skills.
• Local travel may be required.
• COVID-19 vaccination may be a condition of employment.

Preferred Qualifications:

• Six months of customer service or related experience.
• Knowledge of medical terminology.
• Bilingual in Spanish.

Physical Requirements:

Exposure to outside weather, magnetic fields, radioactive materials, blood, body fluids, and environmental hazards. Tasks include sitting, standing, walking, repetitive movements, stooping, kneeling, climbing, balancing, and lifting patients.

Pay rate: $18 - $20/hour. Residents in CA, WA, Jersey City, NY, and CO should view specific pay ranges.

Akumin is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, veteran status, or disability.